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Sunrise Manor

    Employee Relations Manager - Sunrise, United States - MedPro Healthcare Staffing

    MedPro Healthcare Staffing
    MedPro Healthcare Staffing Sunrise, United States

    2 weeks ago

    MedPro Healthcare Staffing background
    Human Resources
    Description

    Employee Relations Manager

    About Us

    Welcome to MedPro Healthcare Staffing, an award-winning agency based in sunny South Florida. We specialize in connecting healthcare facilities with exceptional professionals for temporary positions nationwide, managing recruitment, payroll, and benefits for a seamless customer experience.

    About the Job

    The Employee Relations Manager applies interpersonal and relationship-building skills to drive employee satisfaction and placement effectiveness for a pool of 75 – 100 medical professionals on assignment across the U.S.

    What You'll Do

    · Gather, document, and share information with other departments to ensure an efficient placement process

    · Coach and mentor foreign-educated medical professionals in their transition and assimilation to life in the U.S.

    · Identify candidate's personal and professional needs; manage expectations and ensure compliance with contract terms

    · Collaborate with account management and sales departments to maximize utilization and retention

    · Develop transparent and trusting relationships throughout the duration of their employment

    · Intervene, deescalate, and resolve employee issues with outstanding customer service

    · Ability to communicate the benefits of placement opportunities and manage expectations accordingly

    Required Qualifications

    · Bachelor's Degree is highly preferred or equivalent experience

    · Previous experience in a customer or patient service environment is a plus

    · Experience with teaching, mentoring, coaching, and/or training is highly preferred

    · Work well in a fast-paced environment

    · Excellent written and oral communication skills, with the ability to project enthusiasm and develop a rapport with Healthcare Providers over the phone

    · Excellent time management and organization skills

    What We're Looking For

    · Hunger to meet and exceed daily, weekly, and monthly metrics

    · Flexibility and willingness to put in the time to achieve personal goals

    · Independent judgment, problem-solving, timely follow-up, outstanding customer service, and solid sales skills

    · Strong work ethic, personal drive, and the ability to overcome obstacles

    · Ability to build and develop key relationships across the organization

    · Self-motivated, self-managing and well organized

    · Experience providing outstanding customer service

    Compensation

    · $50,000 Base Salary + 30K Incentive (Total Compensation between $72,500 - $82,500 based on performance)

    · Weekly Pay & Monthly Commission Pay-Outs

    · Weekly Company-Wide Raffles based on production

    Perks of the Job

    · Established opportunities for Career Advancement

    · Generous PTO Schedule

    · Paid Federal, Floating, and Personal Holidays

    · Medical, Vision, and Dental Insurance

    · 401K + Matching

    · FREE Personal trainer-led Boot Camp twice weekly

    · Quarterly Wellness Days including healthy meals and chair-massages

    · Team Outings including professional sporting events, picnics, and beach days

    · 4-night company-paid vacation to celebrate the holiday season and recognize the year's accomplishments.

    · ADDITIONAL PERFORMANCE PERKS like complimentary lunch and cash incentives

    Awards & Recognition

    · Sun Sentinel Top Workplace

    · SIA, Best Staffing Firms to Work For

    · SIA, FASTEST Growing Staffing Firm

    · SIA, Largest Staffing Firms in the U.S.

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