Resolution / Escalation Specialist - Sunrise, United States - Choice Home Warranty

Choice Home Warranty

Verified Company

Sunrise, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Resolution/Escalations Specialist needed at Choice Home Warranty

non-covered claims and provides education on policy guidelines and ensures the value of the product is effectively communicated to our customer.

Must be extremely organized, have great communication skills, and the ability to work effectively, independently, and as part of a team

Responsibilities:

Develop, investigate, analyze and execute a plan of action for pending appeals on claims in order to expedite the claim outcome; utilize and manage resources
Provide excellent customer service while maintaining the terms of service of the policy guidelines; professionally communicate claim status and decisions, both verbally and in writing
Act as the primary contact for all assigned claim case processing
Maintains ownership of cases during the appeal process; reviews case on a routine basis
Communicate with the team regarding case processing issues and discuss resolution as necessary
Perform all other duties as assigned by supervisor
This description is not meant to be allinclusive and may be modified from time to time at the discretion of management.

Required Skills and knowledge:

Demonstrated history of relationship management experience
Commitment to providing highlevel customer service
Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior, and effort to achieve goals and objectives
Maintain a sense of urgency and ability to work with and meet deadlines
Demonstrate effective written and verbal communication, including the ability to actively listen, and problemsolve with mínimal assistance
Attention to detail and commitment to a high level of accuracy
The ability to multitask, prioritize, work independently, and use discretion surrounding sensitive information
Ability to maintain a professional demeanor and positive attitude
Ability to learn new concepts quickly and be open to feedback
Resultsdriven with strong problem solving and analytical skills

Education and Experience:

College degree or the recognized equivalent in education and experience preferred
2 years of claims related experience in the insurance industry preferred

Benefits of working for Choice Home Warranty:
Rapid and diverse growth opportunities; a strong and supportive management staff; fun work environment; award and recognition programs; health, vision and dental benefits; paid time off; 401k

Compensation structure:
Competitive Salary with a monthly bonus incentive

Our Mission is to provide property owners with peace of mind by offering high quality, easy and affordable ways to protect their most valuable asset - their home

About Choice Home Warranty:

Founded in 2008, Choice Home Warranty is the fastest-growing privately-owned home warranty company in the nation, consistently earning placement on the Inc.

5000 list for the last six years.

As we grow, we continue to seek out passionate, driven professionals who share our mission, vision, and core values - people looking to bring their insight and abilities to an organization that values intelligence, ingenuity, integrity, and the pursuit of excellence.

Pay:
From $21.15 per hour

Expected hours: 40 per week

Benefits: