Jobs
>
Denver

    Senior Customer Success Outcome Manager - Denver, United States - ForgeRock

    ForgeRock
    ForgeRock Denver, United States

    Found in: Lensa US 4 C2 - 4 days ago

    Default job background
    Description

    About Ping Identity:
    At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
    Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

    While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture.

    We champion every identity.


    One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

    We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100.

    At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

    As a Customer Success Outcome Manager (CSOM) you'll help orchestrate a world class customer experience to Ping Identity's clients.

    Acting as a trusted advisor and advocate, you'll build and maintain deep, strong relationships, and focus on delivering successful outcomes throughout the customer's journey.


    What you'll be doing:


    Outcomes and Advocacy Develop and maintain a deep understanding of 'what success looks like' to your customers, from high level business objectives down to specific success metrics.

    Build up an in-depth knowledge of your customers partner, organisational and technical landscape, to proactively maximize value and innovation from IAM initiatives, whilst removing friction and risk
    Create and drive cross-functional, and customer-collaborative Success Plans to support outcomes
    Act as an Advocate for the customer, identifying and organising internal specialists and resources to resolve challenges and drive innovation, proactively flagging and managing any risks to customer outcomes
    Proactively identify opportunities to improve customer results and experience.
    From identifying and delivering relevant use case, vertical or technical best practices, to unlocking value from product or service offerings
    Capture and share 'Voice of Customer' insights from your interactions, to inform constant iteration and improvement
    Relationship and Service Management
    Build long-lasting and successful customer and partner relationships

    Build effective lines of communication and trust with customer management, project teams, implementation partners and technology partners working within the assigned accounts.

    Own and deliver proactive value-add touch points with your customers throughout their journey, centered around customer outcomes
    Work alongside deployment project managers (cloud deployment managers, or engagement managers)
    Own service maintenance contract relationship with the customer, ensuring compliance to levels as defined
    Lead escalation calls and processes; providing updates to Ping Identity management and account team
    Collaborate with Major Account Executives and Renewals Managers to inform expansion and renewal activities
    Platforms and Process Update, and feedback on, internal platforms, including Salesforce CRM and Gainsight Adopt and adhere to cross-functional platform and process requirements

    Required Skills & Qualifications:
    You truly understand what it means to be 'customer-first', and are unafraid to challenge any decision that is not in line with this way of thinking
    7+ years experience in Software or SaaS, in a Customer success or Account management role, including customer mediation and service management
    Able to navigate, absorb and articulate deeply technical challenges

    Life at Ping:
    We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here.

    Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

    Here are just a few of the things that make Ping special:
    A company culture that empowers you to do your best work.
    Employee Resource Groups that create a sense of belonging for everyone.
    Regular company and team bonding events.
    Competitive benefits and perks.
    Global volunteering and community initiatives

    Our Benefits:
    Generous PTO & Holiday Schedule
    Parental Leave
    Progressive Healthcare Options
    Retirement Programs
    Opportunity for Education Reimbursement
    Commuter Offset (Specific locations)

    Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together.

    We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity.

    In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

    We are an Equal Opportunity/Affirmative Action employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

    #J-18808-Ljbffr
  • Ping Identity

    Customer Success Outcome Manager

    Found in: Lensa US 4 C2 - 4 days ago

    Ping Identity Denver, United States

    About Ping Identity: · At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don' ...

  • Ping Identity External Job Board

    Customer Success Outcome Manager

    Found in: Lensa US 4 C2 - 6 days ago

    Ping Identity External Job Board Denver, United States

    About Ping Identity: · At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don ...

  • Ping Identity External Job Board

    Senior Customer Success Outcome Manager

    Found in: Lensa US 4 C2 - 5 days ago

    Ping Identity External Job Board Denver, United States

    About Ping Identity: · At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don ...

  • Aveanna Healthcare

    Registered Nurse

    Found in: SonicJobs Direct Apply US - 2 days ago

    Aveanna Healthcare Denver, United States

    Registered Nurse Needed for Adult Patient Care · Hourly Rate: $34-$40 per hour* · Sign on Bonus · Full time nights- $3,500 · Full time days- $2,500 · Per diem- $500 · Aveanna Healthcare is one of the nation's leading providers of pediatric and adult homecare. We deliver care w ...

  • Novalink Solutions LLC

    Enterprise Architect

    Found in: Zoho Direct Apply - 1 day ago

    Novalink Solutions LLC Denver, United States

    As the Architect for CBMS, you would ensure that technology holistically enables CBMS · to achieve its vision and goals by creating an architectural landscape that is aligned with · CBMS desired operational outcomes that's design focused on systems qualities such as · security, r ...

  • DISH

    Manager, Employer Brand and Recruitment Marketing

    Found in: SonicJobs Direct Apply US - 5 days ago

    DISH Englewood, United States Full time

    Company Summary · DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and n ...

  • Advanced Dynamics Corp

    Litigation Associate Attorney

    Found in: Zoho Direct Apply - 5 days ago

    Advanced Dynamics Corp Englewood, United States

    Litigation Associate Attorney · Our client is a dynamic and rapidly growing law firm committed to providing top-notch legal services to our diverse client base. With a focus on excellence, innovation, and client satisfaction, we take pride in fostering a collaborative and inclusi ...

  • Egan - Ochsner Home Health River Parishes

    Registered Nurse

    Found in: SonicJobs Direct Apply US - 2 days ago

    Egan - Ochsner Home Health River Parishes La Place, United States Full time

    The Registered Nurse in Home Health provides and directs provisions of nursing care to patients in their homes as prescribed by the physician and in compliance with applicable laws, regulations, and agency policies. The Registered Nurse coordinates total plan of care with other h ...

  • Aveanna Healthcare

    Registered Nurse

    Found in: SonicJobs Direct Apply US - 2 days ago

    Aveanna Healthcare Aurora, United States

    Aveanna Healthcare, is hiring compassionate RN's to provide skilled nursing care to patients in the home setting, in and around the Aurora area · $34 - $38 per hour* · Case Specific · Sign on Bonus: · Full time nights- $3,500 · Full time days- $2,500 · Per diem- $500 · Qualifica ...

  • Aveanna Healthcare

    Registered Nurse

    Found in: SonicJobs Direct Apply US - 2 days ago

    Aveanna Healthcare Thornton, United States

    Registered Nurses Needed · Aveanna Healthcare, is one of the nation's largest home health care providers. We are hiring compassionate LPN's to provide skilled nursing care to patients in the home setting. We are the hearts of 40,000 caregivers and trusted by over 33,000 families. ...

  • HHS, LLC

    Executive Housekeeper, Resorts

    Found in: Jobcase US 3 C2 - 2 days ago

    HHS, LLC Denver, United States

    Location: Cripple Creek, Colorado · Salary: $80K per year · Resort Housekeeping experience and weekend availability requiredExecutive Housekeeper, Resorts Lead a goal-oriented resort housekeeping department to create a team environment that is effective, productive, and rewarding ...

  • Actalent

    Pharmacy Technician

    Found in: SonicJobs Direct Apply US - 15 hours ago

    Actalent Broomfield, United States Full time

    Well-known closed-door Pharmacy hiring for Pharmacy Technicians in the Broomfield area · Description: · Filling Tech/Prepackaging Tech · Fills prescription items, as permitted by the State Board of Pharmacy, packaging medications for dispensing and for delivery, meeting the accur ...

  • BP Energy

    P&C Manager

    Found in: Adzuna US D C2 - 3 days ago

    BP Energy Federal Heights, United States

    Entity: · Production & Operations · Job Family Group: · HR Group · Job Description: · Reporting to the VP People and Culture, the P&C Manager will act as a credible business-oriented solution provider and trusted partner. The ideal candidate would thrive in developing collabor ...

  • Advanced Dermatology and Cosmetic Surgery

    Dermatologist

    Found in: Recruitics US JB C2 - 2 weeks ago

    Advanced Dermatology and Cosmetic Surgery Denver, United States Full time

    Our thriving patient- centered, physician-led organization is seeking a full time General Dermatologist to join our highly productive group in Denver, CO. Experience a collegial and collaborative practice environment with dedicated partners and support staff with this Turn-Key op ...

  • Johnson & Johnson

    Regional Clinical Manager

    Found in: MyJobHelper US C2 - 1 week ago

    Johnson & Johnson Denver, United States OTHER

    The Regional Clinical Manager will be responsible for the management of a large team, strategic and tactical operations of the team to ensure the achievement of business results and highest regard for patient care and outcomes. Understands, articulates, and supports the organiz ...

  • At Home Healthcare

    Full-Time Registered Nurse

    Found in: SonicJobs Direct Apply US - 2 days ago

    At Home Healthcare Longmont, United States Full time

    The Registered Nurse in Home Health provides and directs provisions of nursing care to patients in their homes as prescribed by the physician and in compliance with applicable laws, regulations, and agency policies. The Registered Nurse coordinates total plan of care with other h ...

  • Argus Home Health Care

    Occupational Therapist

    Found in: Indeed US C2 - 2 days ago

    Argus Home Health Care Denver, United States Part time

    *_Position: Occupational Therapist (OT)_* · *Occupational Therapist, OT Qualifications:* · * A current *Colorado* Occupational Therapist license. · * Prior home care experience preferred, but not required · * A minimum of one year of recent work experience as an Occupational Ther ...

  • Sandstone Care

    Men's Transitional Living House Manager

    Found in: Indeed US C2 - 2 days ago

    Sandstone Care Denver, United States Full time

    Position: Men's Transitional Living House Manager · Job Type: Full Time · Location: Denver Colorado| Men's Transitional Living House · Schedule: 3 days a week (overnights required) Monthly alternating schedule - Sunday-Wednesday/ Wednesday- Sunday. · Compensation: ($21.64 Per Hou ...

  • SonderMind Inc.

    care navigation manager/director, enterprise

    Found in: MyJobHelper US C2 - 1 day ago

    SonderMind Inc. Denver, CO , USA, United States

    About SonderMind · At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not j ...

  • Executive Alliance

    Business Development Manager

    Found in: Appcast US C2 - 2 days ago

    Executive Alliance Denver, CO, United States

    Our client, a national leader in the disaster restoration industry, is looking for a SUPERSTAR Business Development Manager to join their organization in the Denver CO market. · This is a FANTASTIC opportunity, with an industry leader, in a recession and pandemic-resistant indus ...