- Administer and oversee the technical aspects of our Zendesk CRM to ensure optimal performance and user satisfaction.
- Develop and maintain automations, chat flows, and triggers to enhance user interactions and operational efficiency within Zendesk.
- Generate and analyze reports using Zendesk Explore to track customer interactions and support metrics, ensuring data-driven decision-making processes.
- Collaborate closely with internal stakeholders to identify their CRM needs and tailor the system to enhance user experience and productivity.
- Proactively troubleshoot and resolve issues within the CRM system, demonstrating a high level of independence and initiative in overcoming obstacles.
- Manage the integration of CRM with other systems using Zapier and ensure these integrations meet business requirements.
- Assist in the deployment and management of CRM-related projects, including the evaluation and implementation of new CRM features and capabilities.
- Maintain up-to-date documentation of CRM configurations, processes, and training materials for end users.
- Coordinate with IT and cybersecurity teams to ensure that the CRM system complies with all security protocols and data protection guidelines.
- Continuously explore new CRM technologies and updates, recommending improvements to enhance system functionality and user experience.
- Bachelor's degree in Information Technology, Computer Science, or a related field; additional certifications in CRM administration or related areas are a plus.
- Demonstrated experience in CRM administration, specifically with Zendesk, including expertise in managing triggers, automations, and reporting.
- Good understanding of scripting languages (Python, SQL) for data manipulation and workflow automation is preferred but not required.
- Strong problem-solving skills and the ability to navigate complex challenges independently.
- Knowledge of AWS cloud services and their application in business environments is beneficial.
- Excellent communication skills, capable of effectively conveying technical guidance and instructions to non-technical stakeholders.
- Keen attention to detail with a commitment to high standards of data integrity and operational reliability.
- Ability to work autonomously and within a team, effectively managing time and prioritizing tasks to meet deadlines and organizational objectives.
- A continual learner, eager to stay informed on industry trends and emerging technologies relevant to CRM administration and technical operations.
- Minimum 15Mbps internet connection
- Minimum i5 processor or equivalent
- Minimum 12GB Ram
- Quiet working environment
- Steady power and internet connection
-
Operations Analyst
1 week ago
University of California San Francisco San Francisco, United StatesThe **Operations Analyst** uses skills as a seasoned and experienced administrative operations professional to manage, plan and administer the operations including human resources, clinical, finance, education, facilities and technology of the Hematology-Oncology Division at Zuck ...
-
Revenue Operations Analyst
2 weeks ago
Truework San Francisco, United StatesTruework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry ...
-
Recruiting Operations Analyst
1 week ago
Forward San Francisco, United StatesForward is on a bold mission to make high-quality healthcare available to a billion people across the globe. We're building the world's most advanced healthcare platform from the ground up, combining hardware, software, and doctors under one roof. · Forward was founded in January ...
-
Analyst, Supply Operations
2 weeks ago
Zeta Global San Francisco, United States**WHO WE ARE** · Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing P ...
-
Principal Operations Analyst
1 week ago
Autodesk San Francisco, United StatesJob Requisition ID # · - 24WD77846 · Position Overview · You will be part of our team responsible for Engineering/Support (in EBSO). You will assist in keeping the Applications behind Salesforce CRM to date by designing, configuring, and troubleshooting user and system issues, cr ...
-
Sales Operations Analyst, Isv Segment, Gso
2 weeks ago
Amazon Web Services, Inc. San Francisco, United States3+ years experience in Sales Operations or Analytics focused roles · - 3+ years experience utilizing SQL, Excel, and other tools to manipulate and analyze large, complex data sets · - 2+ years experience with sales CRM tools such as Salesforce or similar software · - Bachelor's d ...
-
Operational Excellence Analyst
1 week ago
Premier Nutrition Emeryville, United StatesBusiness Unit Description: · Here's what all the hype is about: Premier Nutrition Company (PNC) is one of the fastest-growing companies in the convenient nutrition space showing clear leadership in the category of protein shakes and protein powders. We make the brands _Premier Pr ...
-
Operations Analyst
5 days ago
UCSF Benioff Children's Hospital San Francisco, United StatesThe Operations Analyst uses skills as a seasoned and experienced administrative operations professional to manage, plan and administer the operations including human resources, clinical, finance, education, facilities and technology of the Hematology Operations Analyst, Operation ...
-
Operations Analyst
1 week ago
Sukhi's Gourmet Indian Foods Hayward, United States**Position Summary**: · **Essential Functions**: · **1) Costing** · - Responsible in the review and development of standard cost for all manufactured items. · - Review and analyze bill of materials (BOM) for all items on an ongoing basis and provide recommendation for standard co ...
-
Operational Analyst
6 days ago
Cynet Systems San Francisco, United StatesJob Description: · Pay Range $33.21hr - $38.21hr As an Operational Success Analyst, candidate primary responsibility will be to ensure that our operation team has the right capabilities, resources, mindsets and behaviors to thrive and be successful even when the business continu ...
-
Operations Analyst
1 day ago
University of California , San Francisco San Francisco, United StatesOperations Analyst · Hematology-Oncology Division - ZSFG · Full Time · 78607BR · Job Summary · The · Operations Analyst · uses skills as a seasoned and experienced administrative operations professional to manage, plan and administer the operations including human resource ...
-
Operations Analyst
6 days ago
University of California , San Francisco San Francisco, United StatesOperations Analyst · Hematology-Oncology Division - ZSFG · Full Time · 78607BR · Job Summary · The Operations Analyst uses skills as a seasoned and experienced administrative operations professional to manage, plan and administer the operations including human resources, clin ...
-
Operations Analyst
1 week ago
ZypMedia Inc San Francisco, United StatesZypMedia is looking for a fast learning, energetic and passionate individual to join operations analytics team. The operations Analytics team is the most essential team at Zypmedia - directly responsible for all revenue delivery, margin improvement and most importantly for mainta ...
-
Operations Analyst
2 days ago
Three Trees San Francisco, United StatesThree Trees in a Nutshell: · Three Trees is a fast-growing, premium natural foods brand. We're on a mission to make the most delicious, clean, and nourishing plant-based foods. From our humble beginnings of hand-bottling in a commercial kitchen, our plant-based milks have now ach ...
-
Operational Analyst
1 week ago
Cynet Systems San Francisco, United StatesJob Description: · Pay Range $33.21hr - $38.21hr s an Operational Success Analyst, candidate primary responsibility will be to ensure that our operation team has the right capabilities, resources, mindsets and behaviors to thrive and be successful even when the business continues ...
-
Operations Analyst
4 days ago
NovoEd San Francisco, United States Full timeWho We Are? · NovoEd's collaborative learning platform empowers organizations to design and deliver experiential learning that accelerates business performance on a global scale. Since the company's founding at Stanford's social algorithm laboratory in 2012, global corporations, ...
-
Operations Analyst
1 week ago
LineLeap San Francisco, United StatesJob DescriptionJob Description · What you will be doing · Working with the LineLeap Team and Partnered Venues to update prices and edit and make products 5pm-1am Pacific TimeThursday-Saturday · Helping LineLeap produce a variety of new events such as bar crawls and concerts. W ...
-
Operations Analyst
17 hours ago
Three Trees, Inc. San Francisco, United StatesThree Trees in a Nutshell: · Three Trees is a fast-growing, premium natural foods brand. Were on a mission to make the most delicious, clean, and nourishing plant-based foods. From our humble beginnings of hand-bottling in a commercial kitchen, our plant-based milks have now ach ...
-
Operation Analyst
1 week ago
Apexon Technology West Valley City, United StatesApexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition throug ...
-
Operation Analyst
1 week ago
InfoStretch West Valley City, United StatesApexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition throug ...
Technical Operations Analyst - California City, United States - Clipboard Health
Description
Job Description
Job DescriptionWhy Clipboard Health Exists:We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
About Clipboard Health:Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC's Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.
About the Role:
The Technical Operations Administrator is a pivotal member of our CRM team, focusing primarily on managing and optimizing our Zendesk CRM system. You will play a key role in ensuring the CRM system is seamlessly integrated and fully functional, meeting the complex needs of various user groups within the organization. This position requires a proactive approach, with a strong emphasis on self-sufficiency and problem-solving abilities. While proficiency in Python and SQL is advantageous, it is not mandatory. However, experience in managing Zendesk instances, including setting up triggers, automations, and generating detailed reports in Explore is essential. Familiarity with Zapier for automations and AWS is highly regarded.
Qualifications:
This role is designed for a dynamic individual who thrives in solving complex problems and is committed to enhancing our CRM capabilities to support our organization's growth and efficiency.
System Requirements
This is a fully remote position.