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    Customer Service Representative - Albuquerque, United States - Morgan Stephens

    Morgan Stephens
    Morgan Stephens Albuquerque, United States

    1 week ago

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    Description
    Position Title: Healthcare Customer Service Representative

    Location: Fully remote, anywhere in the US

    Hourly Rate: $20 per hour

    Schedule: Monday to Friday, hours of operations are 6:00 am to 6:00 pm MST

    Languages: Bilingual in English/Spanish

    Job Description: We are seeking a Bilingual (Preferred) Customer Service Representative to join our team. This fully remote position requires candidates to handle inbound and outbound calls while assisting with back-end tasks. The ideal candidate will work independently within a structured team, be self-starting, possess strong task prioritization skills, and excel in communication. Customer service experience is essential for success in this role. This position requires prior experience within healthcare industry.

    Responsibilities:
    • Handle new broker applications and enrollment forms.
    • Educate Brokers on plan benefits in all markets.
    • Ensure compliance with CMS requirements in application processes.
    • Answer inbound phone calls and serve as a single point of contact for National Brokers, addressing inquiries related to application submittals, Medicare Advantage products, and supply requests and fulfillment.
    Required Experience:
    • 1-3 years of experience with Medicare and Customer Service
    • Must have revent healthcare industry and terminology experience
    Required Education:
    • High school diploma or GED
    Additional Information:
    • Bilingual candidates who are Spanish-speaking are preferred.
    • The position is fully remote, allowing candidates to work from anywhere in the US.
    • The schedule is Monday to Friday, with varying shifts based on business needs, within the hours of 6:00 am to 6:00 pm MST. Candidates should have flexibility with start/end times to accommodate business hours.
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