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    Customer Service Representative - Albuquerque, United States - ABBTECH Professional Resources

    ABBTECH Professional Resources
    ABBTECH Professional Resources Albuquerque, United States

    3 weeks ago

    Abbtech Professional Resources background
    Description
    This program requires US Citizenship.

    Seeking a full-time Customer Service Representative with Mortgage Servicing experience. Opportunity for telework after training upon performance and customer approval.


    Our Client's Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.


    As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

    As a Mortgage Servicing Customer Service Representative, you will:

    Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures

    Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client's requests

    Follow standard operating procedures for various topics, systems, and contact channels

    Document all of your contacts in a database

    Keep up to date on FHA mortgage processes and procedures

    To be a successful Mortgage Servicing Customer Service Representative, you will possess:

    The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients

    Excellent time management skills and dependability

    Strong written and verbal communication skills including telephone etiquette

    Keyboarding proficiency of at least 40 words per minute


    Required Qualifications:
    High School diploma or General Educational Development (GED) certificate

    Minimum of 2 years of mortgage servicing work history ( e.g. loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience

    Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

    Ability to work 10:00 am - 6:30 pm ET onsite (subject to change based on customer needs)


    • Desired Qualifications:
    Contact Center experience (Omnichannel)

    Bilingual (Spanish/English), verbal and written

    FHA knowledge/experience


    Position Details:

    Pay Rate / Range:
    $ $4.57 (H&W)=$21.42


    The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position's responsibilities; the candidate's experience, education, and skills; location; travel required; and current market conditions.


    Benefits (Regular, Full Time Employees):
    Medical, Dental, and Vision offerings

    Weekly Direct Deposit

    Paid Holidays and Personal Time Off

    401(k) with match

    Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages

    Pre-Paid Legal and Employee Assistance Programs

    Northwest Federal Credit Union Membership

    BB&T @ Work Program

    ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

    tag#IND1
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