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    Customer Service Representative - Albuquerque, United States - TEKsystems

    TEKsystems
    TEKsystems Albuquerque, United States

    3 weeks ago

    TEKsystems background
    Description

    *Description:*

    We are hiring customer-focused representatives to join a very well-known organization in the call center. On a day-to-day basis, representatives will be expected to handle customer phone calls, emails, and chat lines regarding their utility service needs. Reps will learn up to 5 different software sites/programs. Taking 40-50 inbound calls a day. All calls will be with customers throughout NM in regards to:

    General questions on service for utility service needs

    Payment/billing arrangements for customers

    Collections due to COVID payment plans

    Connecting and/or disconnecting service

    *Additional Skills & Qualifications:*

    MUST HAVES:

    -Tenure at most recent jobs listed on resume must be at least 1.5 years + each

    -Ability to deescalate calls without transferring to management for solutions

    -Seeking 1-2 years of call center experience

    -Must be able to work from home after training (internet at home and private space at home as well)

    -Someone who has worked with 3-5 software programs at one time and can toggle between programs

    -Ability to utilize dual computer screens as well

    -Someone who is focused one call resolution (this is something the company is putting a lot of focus around)

    NICE TO HAVES:

    Collections experience

    Bilingual (English/Spanish speaker)

    Previous training/team lead experience from a call center environment

    -Previous utility experience is a plus but not required

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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