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    Customer Service Representative - Albuquerque, United States - Polar Marketing

    Polar Marketing
    Polar Marketing Albuquerque, United States

    2 weeks ago

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    Description

    Do you have a passion for customer service, marketing, sales, and business-related areas? If you are seeking to acquire valuable skills, and tired of being glued to a screen, looking for a more engaging career path, we might just have the perfect opportunity for you!

    At Polar Marketing, we are on the lookout for an enthusiastic and customer-oriented individual to join our team in the role of Entry Level Customer Service Representative. In a world that now prioritizes virtual interactions, we are turning back to the essence of personal connections. As an Entry Level Customer Service Representative, you will act as the main point of contact for our customers, ensuring top-notch service to guarantee their satisfaction. Handling inquiries, resolving issues, and assisting customers with professionalism and courtesy are a few of the key responsibilities in this role. This position is ideal for those who are dedicated to delivering exceptional customer experiences, aiming to kickstart their journey in customer service with a preference for personalized engagements.

    Main Responsibilities for Our Entry Level Customer Service Representative:

    • Provide timely, friendly, and effective customer service
    • Identify and evaluate customer requirements to offer suitable solutions and suggestions
    • Maintain accurate and comprehensive records of customer interactions, queries, and solutions in the CRM system
    • Collaborate with team members and departments to address complex customer issues and escalate them when necessary
    • Develop a thorough understanding of company products, services, and policies to support customers efficiently and provide precise information
    • Proactively establish connections to enrich customer satisfaction
    • Achieve or surpass individual and team performance objectives
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