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Service Manager
1 week ago
MarineMax Kennedy Space Center, United StatesThe Service Manager is responsible for managing the service department and service team. Responsibilities include working with the customer (either internal or external) to obtain the information required to perform the work on the boat, and followin Service Manager, Manager, Ope ...
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Service Manager
3 weeks ago
TME Kennedy Space Center, United States** Service Manager** · **Job Category****:** Construction Management **Requisition Number****:** SERVI01058 Showing 1 location **Job Details** · **Description** · Bernhards core mission is delivering innovative engineering, construction, and energy solutions that empower our c ...
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Service Manager
3 weeks ago
PGT Innovations Kennedy Space Center, United States** Service Manager** · **Job Category****:** Salary **Requisition Number****:** SERVI002453 Showing 1 location **Job Details** · **Description** · **Service Manager** · Managing service dept. staff including field techs, coordinator and warehouse manager · + Training all new ...
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Service Manager
3 weeks ago
Service Logic Kennedy Space Center, United States** Engineered Cooling Services** · ** Service Manager** · Orlando, FL 32809 · **Engineered Cooling Services** · *Job Posting: Service Manager* · Engineered Cooling Services (ECS), the Southeasts leading commercial HVAC service company is currently seeking highly talented ind ...
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Service Manager
2 weeks ago
CF Real Estate Kennedy Space Center, United States** Service Manager** · **Job Category****:** Maintenance & Grounds **Requisition Number****:** SERVI03479 Showing 1 location **Job Details** · **Description** · Imagine working for a company whose CEO was recently named as #6 of the Top CEOs of a small to medium sized business ...
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Service Manager
1 week ago
Goodyear Kennedy Space Center, United StatesGoodyear - Orlando, FL [Department Supervisor] As a Service Manager at Goodyear, you'll: Manage the service department; Assist Center Manager in achieving sales, units, and profited budgeted objectives; Assist with hiring, training, and managing associates; Communicate specific w ...
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Service Manager
1 week ago
Goodyear Kennedy Space Center, United StatesGoodyear. More Driven. · IMMEDIATELY HIRING - APPLY TODAY · Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k) ...
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Assistant Service Manager
3 weeks ago
Pep Boys Kennedy Space Center, United States**** · **Assistant Service Manager** · **Assistant Service Manager** · **Requisition ID:** · **Category:** Service Desk · **Position Summary** · Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor ...
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Guest Service Manager
3 weeks ago
Auro Hotels Kennedy Space Center, United States** Guest Service Manager (travel required)** · **Job Category****:** Front Office **Requisition Number****:** GUEST002996 Showing 1 location **Job Details** · **Description** · **Auro Hotels is seeking an experienced Guest Service Manager to function as task force support to o ...
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Patient Services Manager
3 weeks ago
HOSPITAL HOUSEKEEPING SYSTEMS, LLC Kennedy Space Center, United StatesPatient Services Manager role is at Parrish Medical Center in Titusville, FL. Salary: $52,000 - $55,000 Take charge of ensuring top-notch food quality, safety, and service while leading a passionate group of ambassadors. Your leadership will foster a Patient Services, Manager, Pa ...
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Manager, Guest Services
3 weeks ago
Dr. Phillips Center for the Performing Arts Kennedy Space Center, United States**Manager, Guest Services** · Orlando, FL, USA Req #8 Wednesday, March 31, 2021 **Position Summary** The Manager, Guest Services is responsible for the administration and management of all front of house operations in our continuing effort to deliver exceptional customer service ...
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Commercial Service Manager
3 weeks ago
Boulevard Tire Kennedy Space Center, United StatesBTC 02 · Orlando, FL, USA · $ $20.00 · Hourly · Full Time · *PTO, Health, Dental, 401K* · **Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager in our Orlando FL location** . This is an exciting career opportunity to get on board wi ...
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Client Service Manager
2 weeks ago
OneRail Kennedy Space Center, United StatesWe are seeking an eager Client Service Manager that wants to get their foot in the door at a fast-growing logistics technology start up. This position will use their customer service skillset to research, troubleshoot, escalate and resolve customer issues in an accurate and timel ...
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Automotive Service Manager
1 week ago
Christian Brothers Automotive Kennedy Space Center, United StatesCompany DescriptionChristian Brothers Automotive Benefits:*Up To $100K AnnuallyClosed Every Weekend To Spend Time With Family & FriendsPaid Vacation & Paid HolidaysHealthcare Benefits AvailableMatching Retirement PlansEmployee Point Store Access - Redeem Your Training Points For ...
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Automotive Service Manager
1 week ago
Bridgestone America, Inc. Kennedy Space Center, United States**Automotive Service Manager** · Employee: Regular : Full time · Location: Orlando , FL · Team: Retail · : 2021_24507 · Zip Code: 32827 · Posted Date: :00:00 · **Company Overview** · Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22, ...
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Automotive Service Manager
1 week ago
Christian Brothers Automotive Kennedy Space Center, United StatesCompany Description · Christian Brothers Automotive · Benefits: *Up To $100K Annually · Closed Every Weekend To Spend Time With Family & Friends · Paid Vacation & Paid Holidays · Healthcare Benefits Available · Matching Retirement Plans · Employee Point Store Access - Redee ...
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HVAC Service Manager
1 week ago
TME Kennedy Space Center, United States** HVAC Service Manager** · **Job Category****:** Construction Management **Requisition Number****:** SERVI01058 Showing 1 location **Job Details** · **Description** · Bernhards core mission is delivering innovative engineering, construction, and energy solutions that empower ...
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Operations Manager
2 weeks ago
BOEING Kennedy Space Center, United StatesAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate ...
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Manager, Contracts and Subcontracts
1 week ago
Jacobs Engineering Group Inc. Kennedy Space Center, United States**Your Impact**: · Challenging Today. Reinventing Tomorrow. · - We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnersh ...
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System Analyst Professional
3 weeks ago
Jacobs Engineering Group Inc. Kennedy Space Center, United States**Your Impact**: · Challenging Today. Reinventing Tomorrow. · - We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnersh ...
Client Service Manager - Kennedy Space Center, United States - OneRail
Description
We are seeking an eager Client Service Manager that wants to get their foot in the door at a fast-growing logistics technology start up.
This position will use their customer service skillset to research, troubleshoot, escalate and resolve customer issues in an accurate and timely manner.
You will be responsible for meeting SLAs, providing excellent customer experience and advocating on behalf of our clients.You will be working with different systems, software and teams to follow standard procedures and escalate unresolved issues to appropriate internal departments.
ResponsibilitiesBuild relationships with assigned customers, help them with issues, lead regular meetings and continually delight them with a positive, customer-centric attitude.
Provide proactive strategy with their assigned customer accountsBe a customer advocate while capturing customer feedback and reporting requests to Product Management, Logistics Partner, Development and other relevant internal teamsOwn client SLAs and proper escalation of unresolved issues to the appropriate internal teams in contracted time-frameField support calls, tickets, chat, email, and/or other communication from customers with inquiries and provide friendly, prompt and accurate feedback to customersUse tools to research, diagnose, troubleshoot and build solutions to resolve customer issuesEnsure proper recording and closure of all issues via Freshdesk & ClickUp ticketing systemsPrepare accurate and timely reports displaying relevant data including but not limited to SLAs, CSAT, escalations and ticket dataCreate and document knowledge in the form of knowledge base notes, articles and SOPsPrevious supply chain experience highly desirableOther related duties as assignedRequirementsBachelor's degree or 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account ManagementPossess strong phone, written and verbal communication skills with excellent presentation skillsConfident, high energy, self-motivated and a true team playerExperience working with senior and executive level customer contactsDemonstrated ability and desire to work and excel in fast-paced environmentExcellent multitasking and project management skillsUnderstanding of Internet and web applications with a desire learn new technologiesWell-organized, with a high attention to detail and ability to prioritizeProficiency with MS OfficeExperience with Freshdesk, ClickUp, PowerBI and Miro a plusAbility to work outside of normal Eastern Standard Time business hours as On Call SupportThis position is fully in-office in Orlando, Florida.
About OneRailOneRail, headquartered in Orlando, FL, is the emerging leader in Final Mile delivery technology.Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe's, Pepsi, American Tire Distributors, and Advance Auto Parts.
OmniPoint is the cornerstone of OneRail's integrated final mile delivery solution.Capture.
Within moments of a purchase that requires same-day delivery, OmniPoint captures a shipper's "demand signal" from their POS, ERP, or e-commerce system: what was ordered, where it is, where it's going, and when it needs to be there.
Optimize.OmniPoint uses these data to specify the optimal vehicle for the order's size and weight, as well as any extra services required.
OmniPoint then calculates all-in shipping costs, and optimizes delivery routing.Execute. Customers can direct deliveries to their own fleet, or to OneRail's nationwide network of 12 million couriers available 24/7/365.Support.
Deliveries can be supported as they occur by OneRail's skilled Exceptions Assist team to handle unforeseen delivery issues on the customer's behalf.
Follow Up.OmniPoint enables the consumer or receiving business to track their order delivery in real time, and provide feedback through a customer-branded interface.
OneRail has been recognized by Gartner as one of the most innovative solutions in the Final Mile delivery space. We ranked in the top 100 of the Inc. 5000 list of the fastest-growing US private companies in in 2022 and 2023, and received an Inc. Best Workplace award in 2023.Regular, Full-time Team Member BenefitsCompetitive base compensationHealth and wellness Insurance with generous company contribution (medical, dental, vision)Company-paid life insurance, short-term and long-term disability4% 401K match with immediate vesting of Company matchContinuing Education OpportunitiesFlexible/Open (Uncapped) Paid Time Off (PTO) PolicyGenerous Company-paid HolidaysOnsite Team Member Job PerksRelaxed environmentStanding desksRecreational and Video gamesLarge breakroom and loungeStocked kitchen and fridgesCappuccino machineOnsite restaurant and daily food trucksOnsite car detailingOnsite dry cleaningAmple free parkingTo view more details about what is like to work at OneRail, or to view a full list of career opportunities, please visit
