Account Manager - Plymouth, United States - Alliance Franchise Brands

Alliance Franchise Brands Plymouth, United States

1 week ago

Description

Allegra Marketing Print Mail in Plymouth, Michigan, is a full-service commercial printer serving local, regional, and national clients. We are looking for a team member who will embrace our core values: a passion for success, teamwork, respect, and integrity

Purpose:

The Account Manager's primary function is to convert information received from clients and team members to create estimates, job plans, job instructions, purchase orders, keep schedules on track, budgets, and invoicing.

Ability to communicate directly with clients and sales reps regarding potential programs, and projects and build relationships.

Also communicating with outside vendors to gather pricing information, coordinate production plans, introduce all Allegra services to existing accounts and uncover opportunities for sales growth working with our outside sales team.

Project Manager functions will include buying outside services required to produce products that meet our client's needs while maximizing profits for the company.

Responsibilities

Communication
Communicate customer expectations to the rest of the company through company-established processes and methods
Communicate with internal teams, such as: The Production Manager, Customer Facing Team, and Production Team on issues related to client needs and delivery of orders
Communicate and document issues directly with sales reps and clients via company-established processes and methods
Estimating
Process standard types of estimates utilizing company MIS systems
Create estimate letters that are easy for a client to understand, and detailed to the point where misinterpretation of specifications is difficult
Email estimate letters to Sales Reps and clients within established timeframes
Buying
Communicate with vendors to gather costs to be used on estimates and orders
Create detailed and accurate purchase orders and job instructions
Track, receive, and follow up on all purchase orders to meet schedules
Document all correspondence with vendors, and clients
Quality checks
File and follow through on all claims with vendors
Scheduling
Schedule all incoming work per established guidelines within the company MIS System
Update schedules in MIS to maintain accuracy, and give everyone a useful tool to follow and meet client expectations
Other duties as assigned

Qualifications

Customer service experience is required
Print and marketing experience is required
3-5 years' experience in Commercial Print Estimating preferred but not required
Great organization skills
Excellent communication skills, written and oral

The Benefits of joining our Team

Time Away: We provide paid holidays and paid time away to spend with your family and friends.
Engaging work environment
Plan for the future: Plan for the near and long-term with our 401K retirements savings plan with matching company contributions.
Supporting your Health and Well-bring: We offer flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short-and long term disability, Healthcare FSA and Dependent care FSA, critical illness and accident insurance. We also offer an Employee Assistance Program to support you and your family.
Other compensation: Bonus eligibility

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