Deskside Support Technician - Bothell, United States - Excell

Excell Bothell, United States

2 weeks ago

Description

Take your career to the next level with

eXcell . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.

We are currently seeking a talented Deskside Support Technician to join our client's team onsite at Bothell, WA.

Duties and Responsibilities:

Provide first / second level contact and problem resolution
Image / reimage laptops
Provide phone support for software issues using remote control software
Provide extensive software support for client inhouse developed software
Provide timely communication on issue status and resolution
Maintain ticket updates for all reported incidents
Install, upgrade, support, and troubleshoot Windows 7, Windows 10, Microsoft Office 2010, and other authorized desktop applications
Install, upgrade, support, and troubleshoot for printers / computer hardware
Perform general preventative maintenance tasks on computers, laptops, and printers
Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software

Skills and Qualifications:

Bachelor's degree or equivalent in Computer Science or related field
Minimum of 2+ years of IT experience
CompTIA A+ certification required
Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems
Broad experience of IT with basic understanding of networks and servers
Must have proven analytical, troubleshooting, and problem-solving skills
Must have proven ability to multi-task and effectively determine priorities
Must be adaptable and flexible in a fast-changing industry and work environment
Excellent communication, relationship-building, and internal customer service skills
This position requires the ability to work in a project-based environment requiring flexibility and teamwork

$ $30.00 per hour

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** eXcell TM Supports Equal Employment Opportunity** eXcell TM, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, .

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