Jobs
>
Bellevue

    Customer Support Technician - Bellevue, United States - MM International

    MM International
    MM International Bellevue, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionPlease review the job and suggest if you are interestedRole:Customer Support Technician - IT
    Duration: 6 months contract to start
    Location:Bellevue, WA 98004    Summary
    We are hiring an experienced IT Support Specialist to help scale and optimize our business processes, work with users globally to improve productivity, and provide in-person service at our offices by resolving all technical issues. You will be a key member of the IT Support team and ensure the best possible user experience is being provided in every single interaction. You will provide exceptional customer service in your interactions with all Bricksters through tickets, email, and slack pings. You will be able to multitask and troubleshoot multiple user issues simultaneously and own ongoing small to medium-project work. The expectation for this position is that you will apply deep troubleshooting skills and analysis, setting the bar for providing capabilities facilitating exceptional customer interactions to all Bricksters through tickets, systems, AV, and other mediums of engagement.

    Roles & Responsibilities
    • You will support our core platforms - user support, ticketing, procurement, and provisioning
    • You will take ownership of customer issues escalations as a member of the IT support staff applying your understanding of systems within multiple applications in our tech stack
    • Document all processes and update current documentation for the established process
    • Complete and document assigned project work and provide updates to ensure accuracy
    • Work with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automation
    • Work collaboratively across IT and serve as an ambassador for the IT organization with our internal stakeholders
    • Provide the very best customer service experience for all bricksters when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce
    • Maintain the asset inventory system and ensure all hardware/software allocations are logged

    Minimum Qualifications
    • Experience working on a high-volume ticketing system PM)
    • 2+ years of experience or related experience in administering and maintaining ITSM systems and related tools
    • Extensive experience providing high-caliber support to all levels of staff
    • Experience supporting customer IT needs within a global team supporting multiple regions and time zones
    • In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365)
    • Provide other services to reduce tickets and ticket closure times
    • Work with partners to find efficiencies and implement improvements to our internal systems
    • Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune
    • Extensive experience troubleshooting AV/Conference room issues, and Office Network related issues
  • Dave & Busters

    Support Technician

    1 week ago

    Dave & Busters Bellevue, United States

    Dave & Busters - JobID: R [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience throu ...

  • Dave & Buster

    Support Technician

    5 days ago

    Dave & Buster Bellevue, United States

    Job Description: · Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome · Dave & Buster's offers an attra ...

  • Dave & Buster

    Support Technician

    1 week ago

    Dave & Buster Bellevue, United States

    Job Description:Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesomeDave & Buster's offers an attractive be ...

  • DataBricks

    Customer Support Technician

    3 weeks ago

    DataBricks Bellevue, United States Full time

    Summary · We are hiring an experienced IT Support Specialist to help scale and optimize our business processes, work with users globally to improve productivity, and provide in-person service at our offices by resolving all technical issues. You will be a key member of the IT Sup ...

  • DataBricks

    Customer Support Technician

    2 weeks ago

    DataBricks Bellevue, United States

    Job Description · Job DescriptionSummary · We are hiring an experienced IT Support Specialist to help scale and optimize our business processes, work with users globally to improve productivity, and provide in-person service at our offices by resolving all technical issues. You w ...

  • Connections Health Solutions

    IT Support Technician

    2 weeks ago

    Connections Health Solutions Kirkland, United States

    Overview · We're not just behavioral health people—we're crisis people. · Connections has built a model that combines medical and recovery-oriented treatment that gets people connected to community-based resources and back to their lives faster. Our aim is for solutions, not just ...

  • Connections Health Solutions

    IT Support Technician

    1 week ago

    Connections Health Solutions Kirkland, United States

    Overview · Were not just behavioral health peoplewere crisis people. · Connections has built a model that combines medical and recovery-oriented treatment that gets people connected to community-based resources and back to their lives faster. Our aim is for solutions, not just ...

  • Airship

    IT Support Technician

    2 weeks ago

    Airship Redmond, United States

    Job Description · Job DescriptionJob Summary: · An Airship IT Support Technician finds and corrects software and hardware problems for Airship's clients. They will work closely with the greater Support and Sales team to make sure you are executing a high level of customer servic ...

  • Indigo Slate

    IT Support Technician

    3 weeks ago

    Indigo Slate Seattle, United States

    Job Description · Job DescriptionNorth American Studio IT Support · Indigo Slate is part of a global technology company that creates smart experiences enabled by our unique combination of skills, delivering powerful results. We serve as a strategic vendor to technology firms, the ...

  • Indigo Slate

    IT Support Technician

    1 week ago

    Indigo Slate Seattle, United States

    Job Description · Job DescriptionNorth American Studio IT Support · Indigo Slate is part of a global technology company that creates smart experiences enabled by our unique combination of skills, delivering powerful results. We serve as a strategic vendor to technology firms, the ...

  • CHIEF SEATTLE CLUB

    IT Support Technician

    10 hours ago

    CHIEF SEATTLE CLUB Seattle, United States

    Job Description · Job DescriptionJOB DESCRIPTION · Job Title: PC Support Technician Effective Date: 5/31/2024 · Reports to: IT Manager Salary Range: $28.50-$34.64 per hour · Status: ☐Regular ☐Temporary ☒Full-Time ☐Part-Time FLSA: ☒ Exempt ☐ Non-Exempt · Job Summary: · Under gene ...

  • T-Mobile

    Sr Technician, End User Support

    2 weeks ago

    T-Mobile Bellevue, United States

    Be unstoppable with us T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as e ...

  • Saxon Global

    IT Support Technician

    5 days ago

    Saxon Global Seattle, United States

    POSITION SUMMARY · Responsible for coordination & support of various IT processes and programs related to a variety of projects and initiatives within the IT Department. · DUTIES AND RESPONSIBILITIES Carry out research on various technical subjects as requested by IT Team · Ass ...

  • TEKsystems

    Lab Support Technician

    3 weeks ago

    TEKsystems Redmond, United States

    : · This project is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. This role is for a highly dynamic and motivated individual that wil ...

  • F2Onsite

    Desktop Support Technician

    3 weeks ago

    F2Onsite Seattle, United States

    Job Description · Job DescriptionTECHS WITH 1-3 YEARS OF EXPERIENCE ARE ENCOURAGED TO APPLY · This is a 6 month+ contract. Site travel is expected. Mileage will be paid. · Job Summary · The Onsite Desktop Support Technician - is an intermediate position that performs tasks relat ...

  • TEKsystems

    Lab Support Technician

    2 weeks ago

    TEKsystems Seattle, United States

    Job Description · Job DescriptionThis project is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. This role is for a highly dynamic and ...

  • CG Tech Services, Inc

    Field Support Technician

    2 days ago

    CG Tech Services, Inc Seattle, Washington, United States Permanent

    CG Tech Services is a growing IT solutions firm focused on small and medium sized businesses of 5-1,000 computers. We provide comprehensive IT solutions, including Windows servers, custom and private cloud, cybersecurity, and regulatory compliance solutions. · Most of our clients ...

  • Cynet Systems

    Desktop Support Technician

    3 weeks ago

    Cynet Systems Redmond, United States

    Job Description: · Pay Range $24hr - $26hr · Develop a technical understanding of the corporate IT environment so candidates can effectively support our users. · Answer to local and remote users' configuration questions and other requests, helping them to solve problems. · Work ...

  • CG Tech Services, Inc

    Field Support Technician

    1 week ago

    CG Tech Services, Inc Seattle, United States

    Job Description · Job DescriptionCG Tech Services is a growing IT solutions firm focused on small and medium sized businesses of 5-1,000 computers. We provide comprehensive IT solutions, including Windows servers, custom and private cloud, cybersecurity, and regulatory compliance ...

  • Din Tai Fung

    Operations Support Technician

    1 week ago

    Din Tai Fung Seattle, United States

    Job Description · Job DescriptionDIN TAI FUNG RESTAURANTS · Job Title: Operations Support Technician · Compensation: $ $28.00 per hour · Status: Full-Time · LOCATION: 600 Pine St, Seattle, WA Pacific Place) · About Us: · Din Tai Fung is a Chinese restaurant specializing in Xiao L ...