-
IT Support Technician
5 days ago
Airship Redmond, United StatesJob Description · Job DescriptionJob Summary: · An Airship IT Support Technician finds and corrects software and hardware problems for Airship's clients. They will work closely with the greater Support and Sales team to make sure you are executing a high level of customer servic ...
-
Lab Support Technician
1 week ago
TEKsystems Redmond, United States: · This project is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. This role is for a highly dynamic and motivated individual that wil ...
-
Desktop Support Technician
1 week ago
Cynet Systems Redmond, United StatesJob Description: · Pay Range $24hr - $26hr · Develop a technical understanding of the corporate IT environment so candidates can effectively support our users. · Answer to local and remote users' configuration questions and other requests, helping them to solve problems. · Work ...
-
IT Support Technician
4 days ago
Connections Health Solutions Kirkland, United StatesOverview · We're not just behavioral health people—we're crisis people. · Connections has built a model that combines medical and recovery-oriented treatment that gets people connected to community-based resources and back to their lives faster. Our aim is for solutions, not just ...
-
Audio Visual Support Technician
1 week ago
Compass Group, PLC Redmond, United StatesProvide the highest quality technical assistance in utilizing collaboration tools, including Teams, video teleconferencing, and video production equipment. Provide the highest quality customer service for clients. Provide customized shows. Assist Cli Support Technician, Technicia ...
-
Desktop Support Technician I
3 days ago
3MD Inc. Redmond, United StatesJob Description · Job DescriptionBenefits: · The company offers medical, dental, vision, short and long-term disability, life insurance, the ability to participate in 401K and paid time off as applicable. · Summary of Position: · The Desktop Support Technician is part of a team ...
-
Support Technician
1 week ago
Dave & Buster Bellevue, United StatesJob Description: · Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome · Dave & Buster's offers an attra ...
-
Technician, Engineering Support 2
1 week ago
Triumph Group Redmond, United StatesResponsibilities · Job Description: · • Setup and perform tests of hydraulic components with limited supervision. · • Perform basic electrical tests of components. · • Work with test automation systems and test software (Labview). · • Maintain orderly and retrievable records of ...
-
Intern, Technician Engineering Support
1 week ago
Triumph Group Redmond, United StatesResponsibilities · This in an Intern/mentored position. You will work with the test team personal to support · department work which may include some or all of the following: · • Setup and test hydraulic components · • Perform basic electrical tests of components. · • Work wi ...
-
Senior Audio Visual Support Technician
1 week ago
Compass Group, PLC Redmond, United StatesAssisting with the day-to-day functions of the audiovisual office in accordance with established company policies and procedures. Accountable for the set-up, operation, and strike of all audiovisual sets. Ensure the maximum in client service, operati Support Technician, Technicia ...
-
Customer Support Technician
1 week ago
DataBricks Bellevue, United States Full timeSummary · We are hiring an experienced IT Support Specialist to help scale and optimize our business processes, work with users globally to improve productivity, and provide in-person service at our offices by resolving all technical issues. You will be a key member of the IT Sup ...
-
Customer Support Technician
1 week ago
MM International Bellevue, United StatesJob Description · Job DescriptionPlease review the job and suggest if you are interestedRole:Customer Support Technician - IT · Duration: 6 months contract to start · Location:Bellevue, WA 98004Summary · We are hiring an experienced IT Support Specialist to help scale and optimi ...
-
Customer Support Technician
3 days ago
DataBricks Bellevue, United StatesJob Description · Job DescriptionSummary · We are hiring an experienced IT Support Specialist to help scale and optimize our business processes, work with users globally to improve productivity, and provide in-person service at our offices by resolving all technical issues. You w ...
-
Process Technician
1 week ago
Radiant Ventures Redmond, United StatesFrom the industry. For the industry. Our mission is based on our extensive experience in the European job market. That is why renowned and future-oriented industrial companies have been relying on the solutions of the expertum Group for over 35 years at more than 45 locations in ...
-
Deskside Support Technician
2 weeks ago
Excell Bothell, United StatesTake your career to the next level with · eXcell . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program. · We are currently seeking a talented Deskside Support Technician to join our clients team onsi ...
-
Deskside Support Technician
2 weeks ago
Excell Bothell, United StatesTake your career to the next level with · eXcell . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program. · We are currently seeking a talented Deskside Support Technician to join our client's team ons ...
-
IT Support Technician
3 days ago
Indigo Slate Seattle, United StatesJob Description · Job DescriptionNorth American Studio IT Support · Indigo Slate is part of a global technology company that creates smart experiences enabled by our unique combination of skills, delivering powerful results. We serve as a strategic vendor to technology firms, the ...
-
IT Support Technician
6 days ago
Indigo Slate Seattle, United StatesJob Description · Job DescriptionNorth American Studio IT Support · Indigo Slate is part of a global technology company that creates smart experiences enabled by our unique combination of skills, delivering powerful results. We serve as a strategic vendor to technology firms, the ...
-
Sr Technician, End User Support
4 days ago
T-Mobile Bellevue, United StatesBe unstoppable with us T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as e ...
-
Support Technician II
6 days ago
Quardev, Inc. Issaquah, United StatesQuardev is seeking a Support Technician II for an on-site contract role for our retail client based in Issaquah, WA. As a Support Technician II, you will provide tier I and II technical support for the entire organization from the warehouse to the corporate office. As a Support T ...
Modern Desktop Support Technician - Redmond, United States - Homerun B.V.
Description
At Intwo we're looking for a Modern Desktop Support Technician to join our team.About the job
Embark on a transformative career with Intwo, a global Azure Expert MSP organization, as a Modern Desktop Support Technician. Our Modern Desktop Support Technicians are responsible for onboarding and supporting small and medium scale enterprise business networks.
The Modern Desktop Support Technician will also work cross functionally with other Intwo Cloud and Network Support teams to deliver comprehensive IT and cybersecurity solutions.
This position requires excellent communication and strong technical skills.The Modern Desktop Support Technician will be responsible f or onboarding new customers through our proprietary onboarding process, creating network documentation, performing system benchmarking, along with providing reactive and proactive technical support.
The position also requires a good working technical background and understanding of sound business principles and IT best practices.The position requires a strong business intuition, excellent verbal and written skills, and the ability to professionally present ideas at all levels of the corporate structure.
Step into a role where your skills lead to global impact, at Intwo, where we're more than just technology providers—we're technology leaders, setting the pace for cloud excellence around the world.
What you will be doingRespond and provide technical support for incoming customer service requests
Resolving technical issues involving Microsoft's M365 business applications and operating systems
Develop technical support skills at the network level: WAN and LAN connectivity, switches, routers, firewalls and security solutions
Technical documentation of existing system configurations
Support remote access technology, including VPN, Remote Desktop Services and Citrix
Maintain service documentation, log time and notes in ITSM
Communication with customers:
keeping them informed of incident progress, notifying them of impending changes or agreed outages
Improve customer service, perception, and satisfaction
Fast turnaround of customer requests
Work on a team, communicate effectively, and share knowledge
Work with the Service Desk Coordinator to prioritize service requests
Remain up-to-date with current and emerging business technology, cybersecurity
Escalate service requests that require engineer level support when necessary
Responsible for entering time and expenses in ITSM as it occurs
Complete assigned training materials to meet the requirements of the position
Attend weekly service meetings with the service team
Provide on call support when required (on rotation)
Maintain awareness of all organization's key IT services and support methodologies
Our expectations of you
Advanced understanding of desktop operating systems, Microsoft M365 applications and administration, printing systems
Good working knowledge of network systems and cloud environments like Azure and AWS
Active Directory administration skills
Azure Active Directory, Microsoft Endpoint Manager administration skills
Proficiency in Windows Remote Desktop Server, Azure Virtual Desktop
Strong understanding of Hosted Services including Office 365, DropBox, and other cloud services
Practical and applied experience with LANs and WANs
Good working knowledge of DNS and hosted services management
Understanding of Corporate Endpoint Protection Solutions, including Webroot, SentinelOne, Crowdstrike, Carbon Black, Microsoft Defender ATP or equivalent
Understanding of support tools, techniques and how technology is used to provide IT services
Diagnosis and troubleshooting skills
Interpersonal skills such as telephony skills, communication skills, active listening and customer-care
Ability to multi-task and adapt to changes quickly
Technical awareness:
ability to match resources to technical issues appropriately
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment
Preferred Qualifications
Understanding of Cybersecurity practices and frameworks (NIST, CIS)
Security+ Certification
Who are we?
Intwo is a leading full-service Managed Services Provider (MSP) for Microsoft Azure, on-premise infrastructure, and critical business applications with over 30 years of experience.
We serve more than 1,000 enterprise customers in over 40 countries, from 9 offices around the world (Seattle, San Diego, Puerto Rico, Amsterdam, Saudi Arabia, Dubai, Bangalore and Singapore).
Our mission is to help companies achieve more with cloud technology.We are committed to taking businesses to the next level by enabling and delivering the most innovative and flexible cloud infrastructure, productivity, and business application solutions.
With our integrated, global capabilities in the Microsoft Cloud – Azure, Modern Workplace, Dynamics 365 and Data and AI, Intwo is part of the Global Azure Expert Managed Services Provider program, has more than 10 Microsoft Gold competencies and is member of the Azure Elite Group.
What we offerA great work environment to collaborate with colleagues from all over the world
Excellent on the job training opportunities
Competitive salary with great benefits
Inspiring, flexible, and open working culture
International growth and career opportunities
E-Learning subscription to Udemy
Salary range
A reasonable estimate for this position is US$22 per hour to US$70,000 per year. Compensation depends on experience.
Apply for the job
Do you want to join our team as our new Modern Desktop Support Technician? Then we would love to hear about you
#J-18808-Ljbffr
