Senior A/V Support Engineer- Washington, DC - CoStar Realty Information, Inc.

CoStar Realty Information, Inc. Washington, United States

4 weeks ago

Description

Senior A/V Support Engineer- Washington, DC

Job Description

CoStar Group (

NASDAQ:
CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.

Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.

We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.

We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar Group is currently seeking an experienced and professional Audio-Visual Support Engineer. The Audio-Visual Support Engineer is responsible for supporting and maintenance of our 400+ conference rooms and 80+ offices globally.

The current infrastructure includes:
170 Polycom and Windows based MTR endpoints and a 300-port RMX

Avaya CM 8.1 with 80+ gateways

Avaya Contact Center Elite Multichannel, Nice recording

Microsoft Teams and Zoom

3,000 iPads, Polycom, and One-X

4,500 employees and 400+ call center agents

6 data centers, 3,000 VM hosts, F5 load balancers, and Checkpoint firewalls

This position is located in our Washington, DC office and requires you to be on-site 5 days a week.

This position will require travel to our multiple offices across the country.

Responsibilities

Installation, configuration, integration and test of videoconferencing, audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, document cameras, streaming technologies, etc.) and collaboration technologies

Integration and configuration of videoconferencing and A/V equipment with Extron control systems

Integration, test, configuration and troubleshooting of IP and ISDN networks in support of videoconferencing and A/V equipment

Trouble-ticket reports and maintenance of customer service profiles

Monitor construction activities and materials delivered to sites

Schedule punch walk with management and ensure punch list items are completed by subcontractors and other teams

Schedule final walk with management

Ensure all work meets or exceeds the specifications and standard of excellence of our teams.

Basic Qualifications

Bachelor's Degree required from an accredited, not for profit university or college

A track record of commitment to prior employers

5+ years of related experience in support and troubleshooting of videoconferencing and A/V technologies and networks

Strong knowledge of Polycom, MS Teams Rooms, Zoom and legacy videoconferencing systems required

Experience with MCUs, gateways, gatekeepers, and infrastructure hardware and software

Knowledge and familiarity with the installation, configuration and trouble-shooting Extron control systems

Demonstrated knowledge of H.323, H.320 and SIP networks

Working knowledge of videoconferencing standards

Proficient in the use of Microsoft's Office Suite

May require occasional lifting (up to 50 lbs.)

Preferred Qualifications And Skills

VoIP and networking experience a plus

Strong customer service and organizational skills

Demonstrated ability to work independently and exercise good judgment

CAD and Visio skills a plus

Detailed oriented, and ability to handle multiple tasks

Strong oral and written communication skills

Solid problem solving and consultative skills in a fast-paced environment

Solid organizational skills, including multitasking and time-management

Ability to work with and communicate effectively with subcontractors, engineering staff, consultants, designers

Ability to perform under-pressure

Excellent customer service skills

Able and willing to work early and late hours as needed

What's in it for You

When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives.

CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

Comprehensive healthcare coverage:
Medical / Vision / Dental / Prescription Drug

Life, legal, and supplementary insurance

Virtual and in person mental health counseling services for individuals and family

Commuter and parking benefits

401(K) retirement plan with matching contributions

Employee stock purchase plan

Paid time off

Tuition reimbursement

On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes

Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups

Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.

#LI-Hybrid

#LI-MC5

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

CoStar Group (

NASDAQ:
CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.

We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services.

We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers.

This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability.

You can request reasonable accommodations by calling or by sending an email to .

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