Desktop/End User Support - Springfield, United States - Cognizant North America

Cognizant North America Springfield, United States

4 weeks ago

Description

Cognizant is seeking a Desktop Support Tech for a full-time opportunity in Springfield, NE

Benefits
:
Cognizant offers the following benefits

for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer:
The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Responsibilities:
*Monitor ticket queue and assign to appropriate resource for troubleshooting and resolution.

*Responsible for the allocation of incident tickets as well as facilitation of resource allocation based on tech workloads.

*Monitor ticket queues to ensure SLAs are maintained.

*Validate customer and user asset information.

*Select and populate appropriate ticket information.

*Review tickets to ensure they're accurately coded within scope of VITA contract.

*Engage with Stakeholders to ensure out of scope tickets are assigned to correct teams.

*Ensure child tickets are related to the parent ticket where applicable.

*Monitor tickets that cross organizational boundaries to ensure customer satisfaction.

*Prepare daily reports on incidents/problem ticket status.

*Prepare summary report on all major incidents occurring on shift Assign tickets to internal teams to ensure SLA targets are met.

*Perform quality control and reconciliations to ensure all actions are properly recorded.

Qualifications:

3 or more years of experience with Microsoft Office including Excel, Word.

*Experience with ticketing systems such as Service Now and Remedy.

*Experience working with Microsoft SharePoint to post and retrieve documents.

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
Apr
About Cognizant

Cognizant (Nasdaq-100:
CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Learn how Cognizant helps clients lead with digital at

or follow us

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email

with your request and contact information.

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