Department Coordinator User Help Desk - Carter Lake, IA, United States - Horizon Group

Horizon Group
Horizon Group
Verified Company
Carter Lake, IA, United States

3 weeks ago

James Miller

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James Miller

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Freelance
Description

Full-time


Carter Lake, IA - Vitos Holding is currently seeking a Department Coordinator (m/f/d) for our User Help Desk department at our locations in Kassel, Gießen, and Haina (Kloster).

As we prepare for the challenging developments in the healthcare and social services sector, we invite you to join us in utilizing the potential of digitalization and continuously improving the quality of our services for patients, clients, and residents.


Your responsibilities:


  • You will support the department head in efficiently coordinating and managing the User Help Desk, including handling escalations and major incidents
  • You will create reports on the performance of the service desk and analyze incident trends, SLA compliance, and other relevant metrics
  • As a liaison to other departments, you will ensure effective collaboration by closely communicating with IT management and other teams
  • You will assist in resource allocation within the team, ensure adequate staffing, organize training for team members, and ensure the provision of necessary tools
  • You will coordinate and monitor the handling of incidents, identify recurring issues, and monitor compliance with agreed service level agreements

Your profile:


  • You have a degree in computer science/business informatics or several years of relevant work experience in the IT field, or a comparable professional qualification
  • You have excellent problemsolving skills and the ability to stay calm under pressure
  • Your strength lies in customer orientation, coupled with the ability to communicate complex technical information clearly
  • You are a team
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