- Current Windows Desktop Operating Systems knowledge. MS Office applications such as Word, Excel, PowerPoint, Teams, and Outlook email.
- Computer troubleshooting knowledge.
- Basic understanding of IT troubleshooting techniques.
- Basic understanding of network infrastructure.
- Any IT certificates is a plus.
- Supports and maintains user and office IT equipment.
- Monitors the Help Desk system for user support requests.
- Triages user tickets and implements solutions based on user impact.
- Communicates with user to fully understand issue and provide an ETA for resolution.
- Supports problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to manager or technical staff.
- Updates Help Desk System logs throughout user resolution activities and maintains historical records.
- Will support user issues both on-site and through remote connections for remote employees.
- Maintains Desktop documentation and data images.
- Consults with Tech Team as necessary to resolve issues and suggest process improvement recommendations.
- Contacts software and hardware vendors to request service regarding defective products and will coordinate resolution.
- Contacts software and hardware vendors to request quotes for new hardware/software requests.
- Creates PO Requests for software and hardware devices and submits to manager for approval.
- Retrieves software and hardware purchases from shipping and installs the purchases as required.
- Maintains an accurate inventory of user and office IT equipment and recommends replacements based on current procedures.
- Configures hardware and installs necessary firmware, patches and software based on current standards.
- Installs software onto user computers as required and based on current standards.
- Sets-up new users by creating network account and application logins.
- Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Evaluates compatibility of new software or hardware with existing infrastructure.
- Maintains user "On-Boarding" and "Off-Boarding" procedures.
- Writes or revises user training manuals and procedures.
- Writes, reviews, and maintains IT Department technical operating and installation procedures related to computers, infrastructures, databases, and standard software products, including but not limited to Microsoft products.
- Assists Computer Validation team with validation activities as required.
- Competitive compensation
- Health, Dental, Vision coverage
- FSA
- Life Insurance
- 401k
- Paid Holidays
- Generous PTO
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Description
Medical Manufacturing companies seeking an experienced PC Support Specialist to investigate and resolve software and hardware issues for local and remote users.
Qualifications – Associate degree (A. A.) or equivalent from two-year college or technical school; or 2 years related experience and/or training; or equivalent combination of education and experience.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Our offerings have our Team Members well-being in mind.
What you will get from us:
VISION & MISSION STATEMENT
To be the leading solution provider for every customer we serve.
To drive sustainable growth of our business through the continued investment in our people, technology and quality while delivering world class products and services.
We offer meaningful rewarding work to our team members by providing a culture that is built on and supported by practicing our core values, and by providing our team members with the tools and resources they need to succeed.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
