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Customer Support Specialist
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Technical Support Specialist I - Redmond, United States - Denali Advanced Integration
Description
*Benefits: *
The company offers medical, dental, vision, short and long-term disability, life insurance, the ability to participate in 401K and paid time off as applicable
Summary of Position:
The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali's solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise to deliver effective support in dynamic environments.
Essential Functions:
Install, configure, and maintain Denali Solutions at customer locations
Collaborate with clients to understand their unique requirements and provide tailored solutions
Conduct on-site assessments to ensure compatibility and optimal performance of systems
Provide training to client's staff on the operation and maintenance of installed systems
Collaborate with the engineering team to enhance and customize solutions based on client feedback
Maintain accurate documentation of installations, configurations, and troubleshooting procedures
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``` - Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization
Competencies:
Ensures Accountability
Tech Savvy
Communicates Effectively
Values Differences
Customer Focus
Resourcefulness
Drives Results
Plans and Prioritizes
Decision Quality
Self-Development
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.
Required Education and Experience:
High School Diploma
1-3 years of Experience
Qualifications:
1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
Forklift certification or willingness to obtain
Strong ability to troubleshoot hardware and software problems
Travels to customer locations as necessary to provide service
Strong written and verbal communication skills
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``` - Attends regular ongoing education as scheduled by the employer or manufacturer of equipment
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race, color, religion, marital status, national origin, disability, sexual ori
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