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    Manager, Product Enablement - Chicago, United States - Link Logistics Real Estate

    Link Logistics Real Estate
    Link Logistics Real Estate Chicago, United States

    2 weeks ago

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    Description
    Link Logistics Real Estate ("Link")

    is the largest U.S.-only owner and operator of last-mile industrial real estate. Established by Blackstone in 2019, Link Logistics leases warehouse space to thousands of customers of all sizes.

    The firm's scale, cutting-edge technology and logistics expertise serve a portfolio that comprises more than 500 million square feet in dynamic markets across the nation.

    Each year, more than 5 percent of U.S. GDP flows through the company's state-of-the-art facilities.
    We believegood business is synonymous with doing good, making environmental, social and governance (ESG) foundational to the firm.

    ESG initiatives at Link Logistics include setting ambitious goals to combat climate change, partnering with local nonprofits, and prioritizing diversity, equity and inclusion.

    Link Logistics has the scale, footprint and proprietary insights, as well as a heightened focus on sustainability, to drive value for all stakeholders, including employees.

    Just as we give our customers space to grow, we give our people space to grow-and thrive.
    The Product Enablement Team sits within the Enablement and Optimization, which roles up to the Business Transformation Office.
    The

    Manager,

    Product Enablement

    is responsible for bridging the gap between product development and various organizations across Link. Their primary focus is to empower teams with in-depth product knowledge, streamline documentation & communication, and enhance overall efficiency.
    In addition to supporting technology enablement, the


    Manager of Product Enablement , in partnership with the Director of Product Enablement, will be accountable for fostering a business environment that pushes Link to be an agile, change-ready, and will support the development of organizational best practices for leveraging product enablement across the technology department.


    RESPONSIBILITIES:
    Enablement

    Tailor content to meet the unique requirements of different teams (e.g., property ops teams need concise, customer-facing information, while engineers may require technical details).

    Develop in-depth technical knowledge and hands-on working experience on the products we support

    Design, develop, and deliver learner-centric programs that effectively educate internal teams on features, benefits, and usage of new and updated Link technology products

    Implement strategies to ensure that relevant teams have easy access to the right information at the right time.

    Produce high-quality, detailed, and clear training materials (presentations, video tutorials, job aids, how-to guides, FAQs).

    Develop a centralized repository for product-related content, including user guides, FAQs, release notes, and technical specifications.

    Keep up to date with the latest trends in product training and adult learning theory

    Keep up to date with the latest trends and use cases leveraging a Digital Adoption Platform

    Collaborate with the product development team to ensure that the training

    materialsare up-to-date and aligned with the latest product features and updates with each agiledevelopment/release cycle

    Collaborate with Link Learning & Development team to adhere to Link's learningprinciples and vision; align product training with new joiner onboarding programswhere relevant

    Continuously improve content based on feedback, industry best practices, and evolving product features.

    Analytical/Reporting
    Take part in the needs assessments process to identify product knowledge gaps and product enablement needs


    Work with Director of Product Enablement to develop data-driven program objectives and key results, balancing stakeholder feedback, operational readiness, and internal team efficiency.

    Evaluate the effectiveness of product training programs from various teams and work with the director to make recommendations for improvements

    Monitor adoption rates and adjust strategies as needed.

    Define and track key performance indicators (KPIs) related to product enablement.

    Measure the impact of enablement services on team productivity, customer satisfaction, and overall business success.

    Use project management skills to break down work into process steps, develop schedules, and work within time constraints

    People/Soft Skills
    Provide mentorship and coaching to more junior team members

    Provide ongoing support to training staff and trainees to ensure they have a thorough understanding of Link's products

    Focus on the advancing the product skills of internal Link employees on projects and product we support

    Build and keep strong relationships with cross-functional stakeholders

    Business Acumen
    Be an internal advocate and promoter, connecting stakeholders to our vision/strategy.

    Collaborate with project leaders and team members to build and maintain solid relationships with executives, leadership stakeholders, and business departments

    Run disciplined meetings with a specific purpose/agenda, the right individuals and clear outcomes/next steps

    Behave in an inclusive, respectful manner while encouraging the same from others

    Use good judgement and raise issues, risks, and net new requirements to the product enablement director.

    Display a balanced, cross-functional perspective, liaising with the business and technology to drive better adoption and results


    QUALIFICATIONS:
    5+ years of experience in a product or technology environment and/or similar

    3-5 years of experience in an enablement role


    A proven track record of developing learning and enablement materials that drive user adoption, reduce friction and is deigned using human design or learn design principles.

    Demonstrated understanding of adult learning theory, human centered design and the product development lifecycle

    Demonstrated knowledge of instructional design best practices

    Experience in leveraging Articulate360, Rise, or other e-learning development software; experience leveraging Workday learning a plus

    Knowledge of waterfall and agile development methodologies (ADDIE, SAM1, SAM2)

    Excellent communication skills and the ability to build and effectively manage relationships with stakeholders, senior management, and staff working independently or as part of a team

    Ability to rapidly gain / build trust and confidence of internal and external stakeholders

    Able to learn new areas quickly

    Able to work independently

    Ability to transparently manage time and priorities and interact with directors and leadership for prioritization decisions

    Ability to code-switch between communication styles and vocabularies fluidly and appropriate to context and audience

    Exceptional attention to detail and the ability to manage highly complex, and dynamic business datapoints

    Experience in the real estate industry is a plus, particularly in the Industrial & Logistics sector

    Embraces diverse people, thinking and styles

    Domestic travel may be required up to 20%

    $90,000 - $110,000 represents the presently anticipated base compensation pay range for this position at Link.
    Actual pay may vary based on various factors, including but not limited to location and

    experience.

    Link provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays, paid time off.

    The direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

    EEO Statement
    The Company is an equal opportunity employer.

    In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to:

    veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law.

    We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email .

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