- Competitive starting wages
- Health, Dental, Vision and other benefits available after 60 days
- DailyPay
- 401k
- Paid Training
- Paid PTO
- Referral program
- Discounts at all Kinseth Hotel Corporation hotels and restaurants
- Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
- Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
- Date stamps, sorts, and racks incoming mail, faxes and messages.
- Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
- Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
- Accurately checks out guests and communicates departures with housekeeping staff.
- Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
- Makes, confirms and cancels reservations via telephone, computer and in writing.
- Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
- Posts charges such as room, food, liquor, or telephone, to ledger.
- Deposits guests' valuables in hotel safe or safe deposit box.
- Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
- Maintains the cleanliness and organization of the hotel lobby and front desk area.
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Guest Service Rep - West Des Moines, United States - Kinseth Hospitality Companies
Description
We are seeking a responsible Front Desk Agent to maintain the highest quality of service and who can ensure all our guests are welcomed with a smile.
The Front Desk team is responsible for checking our guests in and out of the hotel using the Hilton's PEP System.
Front Desk Agents are also responsible for creating reservations, answering phone calls, following up on guest requests and communicating between other departments in the hotel.
Apply in Person - Walk-In Interviews Availalbe Monday thru FridayHampton Inn & Suites Mills Civic Parkway, West Des Moines, IA, 50266
What we offer:
SUMMARY
Provides customer service to guests of hotel by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
KHC POLICIES:
Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards.
These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
All employees must follow proper safety precautions at all times to avoid injuries.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
