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Des Moines

    Customer Service Rep - Des Moines, United States - Hire App Today

    Hire App Today
    Hire App Today Des Moines, United States

    3 weeks ago

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    Description

    Job Description

    Job Description
    Looking for summer office help. This is a temporary position for 3 months. Potential to be hired after 3 months, if an open position is available. Looking to start asap.

    Responsible for daily office functions, route fulfillment and coordination. Main contact for driver questions, concerns and issues. Assist retail customers and maintain showroom.

    Retail Sales

    • Answer incoming calls, email and fax.
    • Greet walk-in customers and help them with purchasing products or answering questions.
    • Carry out all customer purchases.
    • Assist customers with delivery and credit card payment calls.
    • Keep front reception area stocked with products and clean.
    • Clean and organize showroom.
    Operations

    • Responsible for driver dispatching.
    • Go through route books - reschedule any deliveries that did not get done.
    • Update routes.
    • Turn in vehicle reports.
    • Put keys away in lockbox.
    • Generate daily tickets for routes.
    • Print route books and get all work orders handed out.
    • Get store supply list to drivers.
    • Get keys for drivers.
    • Be available for driver questions.
    • Mapping and new customer placement.
    Administration

    • AR calls for water delivery.
    • Check for any non-completed tickets.
    • Post checks if needed.
    Routing


    • Maximize route efficiency whenever possible, proactively look for ways to combine or save on routes, understand and master the routing system "inside & out."
    • Print route books & Load sheets every day in the afternoon before leaving for next days' routes
    • Set up new customers on existing routes.
    • When orders come in, fill them, determine whether to ship (Fed Ex) or to send with route driver, keep in contact
    with customer regarding their order.
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