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Des Moines

    Customer Operation - Des Moines, IA, United States - TMC Transportation

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    Description

    PRIMARY FUNCTION :

    The primary function of a Dedicated Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.


    DUTIES AND RESPONSIBILITIES:
    Develop and maintain relationships with Dedicated customers
    Ensure driver and company productivity goals are being met
    Review a list of incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
    Ability to maintain assigned territory of customers
    Maintain and log pre-booked freight that cannot be immediately assigned
    Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
    Research and resolve customer inquiries and problem
    Effectively communicate with customers, sales, fleet managers, and other internal personnel
    Participate in total quality management and process improvement teams
    Utilize web-based technology to gather and track operation data
    Enter customer data and shipping instructions into a computer database


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