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West Des Moines

    US - Field Service Technician - West Des Moines, United States - eTeam Inc.

    eTeam Inc.
    eTeam Inc. West Des Moines, United States

    4 weeks ago

    Default job background
    Technology / Internet
    Description

    Job Description:

    • All candidates must be fully vaccinated, and client mandates the use of facial coverings/masks to work onsite
    • This customer facing, non-exempt client PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to client's PC Products customers.
    • Products include Laptop, Desktop, RPOS , and Workstation products. Printer knowledge is a huge plus.
    • A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors.
    • Candidates must be self-contained, resourceful and determined for success.
    • This is a team based group of self-starting, technical/mechanical delivery professional.
    • This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both client and customer management/teams.
    • These teams are responsible for completely satisfied customers and helping to grow client's business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why.
    • Typical types of reactive, on customer site, service events include, but are not limited to:
    • Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.
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