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Des Moines

    Service Technician - Des Moines, United States - Restaurant Technologies

    Restaurant Technologies
    Restaurant Technologies Des Moines, United States

    1 month ago

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    Full time
    Description

    Service Technician

    The Job

    The Service Technician plays a critical role in the success of Restaurant Technologies. Our Service Technicians are responsible for the installation and servicing of our advanced equipment in locations throughout the food service industry. As a Service Technician with Restaurant Technologies, you'll install our core products for new customers and assist with customer training through troubleshooting and servicing. For existing customers, you will be responsible for service, repair and routine maintenance.

    Primary Job Accountabilities:

    • Responsible for installing and maintaining our products in a safe, timely, and accurate manner.
    • Meet and control operational goals and timelines- service labor per hour, first time right, 5S standards, etc.
    • Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
    • Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
    • Communicate with customers to ensure product performance meets customer's expectations.
    • Efficiently and professionally service customers' needs, training and coaching them on the system as needed.
    • Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out)
    • Position may include night installation work; schedule will vary based on customer demand & install schedule.

    Schedule:

    Education, Requirements & Competencies:

    Requirements:

    • Must be 21 years of age with a valid driver's license
    • High School Diploma or Equivalent
    • Ability to work within a team environment
    • Ability to problem solving customer issues for install and service
    • Ability to perform basic mechanical and/or electrical duties
    • Strong customer focus and ability to respond to challenging customer situations in a positive manner
    • Must meet Restaurant Technologies' Fleet Safety requirements and maintain a clean driving record
    • Ability to carry 50 pounds by hand
    • Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out
    • Ability to climb up and down a ladder as high as 20 feet in the air

    Preferred Experience:

    • Vocational Training

    Inclusive Employer
    At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we're proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law."

    If you need assistance or an accommodation due to a disability,

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