Rep, Customer Service - Des Moines, United States - Fortune Brands & Security, Inc.

Fortune Brands & Security, Inc. Des Moines, United States

4 weeks ago

Description

**Rep, Customer Service**

25300 Al Moen Drive, Des Moines, Iowa

Employees can work remotely

Full-time

Department: Customer Service

**Company Description**

MasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every budget and lifestyle. With a large North America footprint and diverse team of nearly 13,000 employees, we help people fulfill their dreams of a comfortable, inviting home through innovations in fashion and functionality that bring family and friends together. We invite you to visit to learn more about how we build employee opportunity, purpose, and reward into everything we do.

**Job Description**

The Customer Service Representative (CSR) is an individual contributor role responsible for going above and beyond to create a premium experience while interacting with both internal and external customers. Responsibilities include but are not limited to: processing orders and answering customer calls. The CSR is the main contact for information to the customers. Provides support to the sales team by answering questions and troubleshooting.

**Organizational Relationship**

This role reports directly to the Manager of Business Support for Customer Service. Position is 100% a work from home assignment.

**Shift**

8:30 am to 5:00 pm Central time

**Accountabilities**

Serves as key interface to MBCI customers in responding to customer inquiries including but not limited to: order status, detailed product specs, product information, claims/returns, order processing, account status, and sales programs

Effectively communicates with customers, team, sales, and management

Assesses customer-related problems or issues to develop and implement appropriate resolution including identifying how to prevent issues in the future

Responds to consumer and customer inquiries with due diligence

Responds promptly to customer requests and investigate/research requests for no charge replacement items

Interacts appropriately with all MBCI departments to resolve issues

Shows proficiency and high level of expertise with all business systems as they pertain to the organization

Maintains knowledge of new products and product changes

Maintains customer account information process and procedure documentation

Consistently demonstrate MasterBrand's *Six for Success:* Be trustworthy; Commit to your team; Listen to understand; Serve your customer; Prepare & plan; Deliver the result

Perform other duties as assigned at managements discretion

**Characteristics & Attributes**

Strong service mentality dedicated to satisfying the customer

Strong oral and written communication skills

Attention to detail

Accurate keying & documentation

Ability to meet deadlines in a fast-paced environment

Solid organizational skills with the ability to manage multiple tasks at once

Exceptional math skills (specifically fractions)

Product knowledge

Order entry and computer skills Microsoft Word/Excel/Outlook

Self-motivated

Team oriented

**Qualifications**

**Education & Experience**

High school diploma or GED equivalent is minimally required

College experience and/or a 2-year degree is preferred

Prior customer service experience is preferred

**Additional Information**

**Equal Employment Opportunity**

MasterBrand Cabinets, Inc. is an equal opportunity employer. MasterBrand Cabinets, Inc evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

**Reasonable Accommodations**

MasterBrand Cabinets, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact information.

**Videos To Watch**

**Job Location**

Rep, Customer Service

25300 Al Moen Drive, Des Moines, Iowa

Full-time

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