- Maintains confidentiality of CDS Global and its clients' proprietary information.
- Maintains working knowledge of assigned department(s) and essential functions of production positions in assigned department(s).
- Performs needs analysis and skills assessment
- Coordinates, schedules, and conducts training using a variety of instructional techniques.
- Develops, documents, organizes, and maintains training materials, including reference materials, job aids, procedures and processes.
- Instructs trainees in accordance with established departmental work procedures.
- Develops, maintains, and administers tools used to evaluate and measure employees' progress and knowledge base.
- Analyzes development projects, sets appropriate timelines, organizes projects and implements development.
- Learns, comprehends, and trains employees on system enhancements and procedure changes.
- Evaluates training needs of new and/or existing clients and designs appropriate training materials for integration into CDS Global processing.
- Assists management with special projects.
- Provides assistance to managers and employees as needed.
- Train clients on procedures, systems, and processes.
- Treats colleagues with respect; communicates with honesty and transparency, candor and directness.
- Works in a cooperative and professional manner, with all levels of employees, vendors and/or clients in a team-oriented environment.
- Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures.
- Reacts to changes and remains productive, ., changes in processes and procedures.
- Follows all CDS Global ergonomic and safety policies.
- Performs additional duties as required or requested.
- May travel occasionally as required or requested.
- May work extended and/or flexible hours as required or requested.
- Associate's degree or equivalent in training or related field such as business, education, or communication, or equivalent business work experience in training or CDS Global system experience in Customer Service or Operations.
- Three months or more of experience in Customer Service environment preferred.
- Three months or more training in Instructional Design and/or Training Evaluation preferred.
- Above average PC and MS Office knowledge/skills.
- Demonstrated experience designing, delivering and evaluating training programs.
- Proficient verbal and written English communication skills. Experience conveying clear, concise information to others, using verbal, written, or other appropriate communication techniques.
- Experience using advanced math skills.
- Demonstrated initiative and ability to be self-directed.
- Demonstrated experience identifying and resolving situations, determining most effective and/or efficient actions.
- Demonstrated experience analyzing situations using research and troubleshooting skills.
- If required to travel, has access to transportation requiring a valid driver's license, proof of safe driving record and active insurance.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.
SALARY
Base wage = $16.90/hour
Applications with resume accepted through Sunday, May 5 .
WORK LOCATION
This position will have the opportunity to work from home or other approved remote work location as business needs allow.
Work at times will be required from a CDS Global location in Boone, Des Moines or Harlan.
Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global's diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.
- Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug/health screening(s) required for some positions.
EOE, including disability/veterans
-
Customer Service and Operations Trainer
1 week ago
CDS Global Des Moines, United States Full timeESSENTIAL FUNCTIONS · Maintains confidentiality of CDS Global and its clients' proprietary information. · Maintains working knowledge of assigned department(s) and essential functions of production positions in assigned department(s). · Performs needs analysis and skills assessm ...
-
Seller - Fresh Market (m/f/d)
2 days ago
Fusion Dynamics Bondurant, United StatesEmployer: EDEKA Fresh Market Trabold · Location: 97225 Zellingen · Working Hours: Full-time or Part-time · The EDEKA Group North Bavaria-Saxony-Thuringia, based in Rottendorf, is one of seven regional groups within the cooperative EDEKA network. It serves as a wholesaler and ...
-
Abbott Laboratories Des Moines, IA , USA, United StatesAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...
-
Abbott Des Moines, IA , USA, United StatesAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...
-
Abbott Laboratories Des Moines, IA , USA, United StatesAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...
-
Abbott Des Moines, IA , USA, United StatesAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...
-
Revenue Cycle Informaticist
1 week ago
UnityPoint Health Des Moines, United StatesWe're seeking a Revenue Cycle Informaticist to join our team In this role, you'll serve as an integral member of the electronic health record (Epic) support team. Key responsibilities include direct involvement with the development, implementation, training and support of the ele ...
-
Janitor 3rd Shift
3 weeks ago
Genesis Health Clubs Des Moines, United States**Janitor 3rd Shift** · **Location** · **Des Moines, IA, 50325** · **Type** · **Full Time** · **Share this posting** · Keep club in clean and orderly condition. Perform detail cleaning duties, such as cleaning floors, washing walls and glass, and removing waste. **Duties an ...
-
Revenue Cycle Specialist
1 week ago
UnityPoint Health Des Moines, United StatesOverview · We're seeking a Revenue Cycle Informaticist to join our team In this role, you'll serve as an integral member of the electronic health record (Epic) support team. Key responsibilities include direct involvement with the development, implementation, training and support ...
-
DC Materials Handler
2 weeks ago
O'Reilly Auto Parts Des Moines, United StatesPerform one or more warehouse duties such as the unloading, reboxing, or checking involved in the processing of all inbound returns and outbound merchandise to vendors.ESSENTIAL JOB FUNCTIONSUnload various types of merchandise from Ozark route trucks and place them in the designa ...
-
Abbott Laboratories Des Moines, United States Part timeAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...
-
Assoc Distribution Spclst
2 weeks ago
Berkshire Hathaway Energy Des Moines, United StatesJob Description · The Associate Distribution Specialist - Gas provides support to the gas operations organization in an effort to achieve departmental and corporate objectives. The position is responsible for general administrative and clerical support while also taking on a rol ...
-
Fleet Manager
1 week ago
Kum & Go, LC Des Moines, United StatesFleet Manager - Solar Transport page is loaded **Fleet Manager - Solar Transport** · **Fleet Manager - Solar Transport** · locationsKrause Gateway Center time typeFull time posted onPosted 2 Days Ago job requisition idR27869 Solar Transport is searching for a Fleet Manager/Disp ...
-
Network Relations Specialist
3 weeks ago
Elevance Health Des Moines, United StatesAnticipated End Date: Position Title:Network Relations SpecialistJob Description:Location: Des Moines, IowaHours: Standard M - FTravel: Field Based Role (Traveling around territory as needed)Position Overview: Develops and maintains positive relationships with providers within a ...
-
Network Relations Specialist
3 weeks ago
Elevance Health Des Moines, United StatesAnticipated End Date: Position Title:Network Relations SpecialistJob Description:Location: Des Moines, IowaHours: Standard M - FTravel: Field Based Role (Traveling around territory as needed)Position Overview: Develops and maintains positive relationships with providers within a ...
-
Network Relations Specialist
2 weeks ago
Elevance Health Des Moines, United StatesAnticipated End Date: · Position Title: · Network Relations Specialist · Job Description: · Location: Des Moines, Iowa · Hours: Standard M - F · Travel: Field Based Role (Traveling around territory as needed) · Position Overview: · Develops and maintains positive relatio ...
-
Community Talent Development Consultant
4 weeks ago
Clarendale of Schereville Des Moines, United StatesJob Description · The Talent Development Consultant is responsible for developing and maintaining enterprise-wide curricula for Life Care Services with an emphasis on community leadership. This entails determining the proper blend of learning methods and tools for a given soluti ...
-
Installer/Trainer Full Time
1 week ago
CaptionCall, LLC Des Moines, United States Full timeJob Description · Job Description*This position is located in Iowa · Help make a difference · CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world This hands-on position is ...
-
Regional Marketing
3 weeks ago
LCS Des Moines, United StatesJob DescriptionThe Regional Marketing and Sales Director is responsible for the development and oversight of long and short- term strategies and tactics relative to brand positioning, promotion, and sales initiatives for assigned communities with the purpose of achieving and exce ...
-
Installer/Trainer Full Time
3 weeks ago
CaptionCall Des Moines, United States Full time*This position is located in Iowa · Help make a difference · CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world This hands-on position is responsible for enriching lives ...
Customer Service and Operations Trainer - Des Moines, United States - CDS Global
Description
ESSENTIAL FUNCTIONS
ADDITIONAL DUTIES AND RESPONSIBILITIES
EDUCATION AND/OR CERTIFICATION, SKILLS AND LICENSING
#LI-Hybrid
