- Ensuring customer portal is highlighted to customers when contacted
- Responsible for collecting all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met
- Collect monies owing from customers who have exceeded credit limits or terms to minimize bad debts
- Build close internal and external relationships with Sales and customers
- Responsible for ensuring all customer contact notes are entered and updated into SAP or appropriate system
- Manage the outstanding sales balances falling due and contact customers to obtain payment before the event start date if applicable to your division
- To resolve queries in a timely fashion and collect aged debt with a view to minimizing bad debt provision
- Manage simple disputes and escalate complex disputes to the Team Leader
- To achieve the monthly cash collection targets set for your specific section of accounts
- Responsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied if you are able to gain the appropriate back up from the customer.
- Responsible for providing weekly reports to the Business detailing current levels of debt if applicable for your division
- Provide/complete necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.)
- Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
- Proficient skills in Excel, Word and Outlook are essential
- Remain approachable under pressure
- Knowledge and ability to use relevant internal systems
- Act with integrity, tact and diplomacy
- Work as part of a team
- Ability to complete a variety of related tasks
- Pro-actively solve problems
- Excellent Customer Service skills
- Good time management skills
- Ability to be flexible within role
- Excellent oral and written communication skills
- Good knowledge and understanding of all Credit Control processes and best practice
-
Credit Control Specialist
4 weeks ago
Informa Group Plc. Sarasota, United StatesCompany Description · Informa is a leading international events, intelligence and scholarly research group. · We're the specialist's specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intel ...
-
Pest Control Specialist
3 weeks ago
Rentokil Initial Lagrange, United States**Pest Control Specialist - $1,500 Sign On Bonus** · CAROUSEL_PARAGRAPH · Newnan, Georgia; LaGrange, Georgia · Technical Services · 29019 · Rentokil ** Share Job** · ** Job Description** · **Pest Control Specialist** · ***$1,500 Sign On Bonus*** · **Benefits Start Day 1 ...
-
Parts Specialist
3 weeks ago
O'Reilly Auto Parts Sarasota, United StatesO'Reilly Automotive Jason Lee Place [Retail Sales / Retail Associate / Team Member] As a Parts Specialist at O'Reilly Automotive, you'll: Deliver excellent customer service and ensure a positive customer experience; Support management in the accomplishment of assigned tasks; Main ...
-
Phlebotomist
2 weeks ago
Florida Cancer Specialists Sarasota, United StatesDate Posted: · Country: · United States of America · Location: · Sarasota Downtown Office · WHY JOIN FCS · At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the peopl ...
-
Cash Applications Specialist
1 week ago
Informa Sarasota, United StatesInforma is a leading international events, intelligence and scholarly research group. · We're the specialist's specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportuniti ...
-
APRN Clinic
3 weeks ago
Florida Cancer Specialists Sarasota, United StatesDate Posted: · Country: · United States of America · Location: · Sarasota Downtown Office · WHY JOIN FCS · At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the peopl ...
-
Accounting Specialist
2 weeks ago
Manatee Chamber of Commerce Sarasota, United StatesThe Accounting Specialist position will be the main point of contact to centralize the accounts payable invoicing process including outstanding check replacements. The Accounting Specialist will also process direct pay requests and travel reimbursements. This position will work c ...
-
Collections Specialist
2 weeks ago
Sangoma Sarasota, United StatesCollections Specialist · Sangoma's value proposition is audaciously simple, our solution is highly scalable, and our service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market, which includes U ...
-
AP Specialist
2 weeks ago
iMPact Business Group Sarasota, United StatesJob Description · Accounts Payable Specialist at a Leading Defense and Commercial Equipment Supplier · Our client, a prominent force in the commercial and defense industries, specializes in providing a wide array of equipment, ammunition, and firearms. As a Veteran Owned Small ...
-
Sangoma Sarasota, United StatesBilling Specialist · Sangoma's value proposition is audaciously simple, our solution is highly scalable, and our service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market, which includes UCaaS, ...
-
Clin Document Integrity Lead
3 hours ago
Sarasota Memorial Hospital Sarasota, United StatesJob Summary: · The Clinical Documentation Integrity Lead is responsible for assisting and supporting leadership in planning, directing, and controlling all aspects of the day-to-day operations for the Clinical Documentation Integrity (CDI) program by establishing a collaborative ...
-
Cancellations Specialist
2 weeks ago
Sangoma Sarasota, United StatesCustomer Retention / Cancellations Specialist - Hybrid · We are currently looking for a Customer Retention Specialist to join our Sangoma team. Customer Retention specialists communicate with client customers, to develop and maintain relationships to increase loyalty and retain ...
-
Customer Retention
3 weeks ago
Sangoma Sarasota, United StatesCustomer Retention / Cancellations Specialist - Hybrid · We are currently looking for a Customer Retention Specialist to join our Sangoma team. Customer Retention specialists communicate with client customers, to develop and maintain relationships to increase loyalty and retain ...
-
Stockroom Specialist
1 week ago
THE PAPER STORE Sarasota, United StatesJob Description · Job DescriptionThe Paper Store is committed to being the premiere destination for all of our customer's gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations ...
-
Cash Applications Specialist
1 day ago
Informa Sarasota, United StatesInforma is a leading international events, intelligence and scholarly research group. · We're the specialist's specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportuniti ...
-
APRN Research
3 weeks ago
Florida Cancer Specialists Sarasota, United StatesDate Posted: · Country: · United States of America · Location: · Sarasota Cattlemen Office · WHY JOIN FCS · At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the peop ...
-
GCC - Territory Manager (Sarasota)
2 weeks ago
Employee Owned Holdings Sarasota, United StatesGCC is looking for candidates who want to take the next step in their technical sales career to join our 100% employee owned company. GCC has offices in Tampa, Miami, Spokane, Seattle and Portland - providing motion control solutions for hydraulic, pneumatic and electrically powe ...
-
app, APRN
1 week ago
Florida Cancer Specialists, P.L. Sarasota, United StatesDate Posted · Country United States of America · Location Sarasota Downtown Office · WHY JOIN FCS · At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communi ...
-
Infrastructure Network Engineer
2 weeks ago
Zenith Sarasota, United StatesZenith is a team of Workers' Compensation Specialists committed to helping businesses succeed by protecting against the financial and human consequences of workplace injuries, providing for the needs of injured employees, and making the workplace safer. To distinguish ourselves a ...
-
Guidewire Developer
1 week ago
FCCI Insurance Group Sarasota, United StatesAt FCCI, we focus on creating connections and building lasting relationships. Our people truly make the difference. Are you a dedicated team player who thrives in a diverse, innovative and upbeat culture? Do you have strong team working skills, possess technical excellence, have ...
Credit Control Specialist - Sarasota, United States - Informa Group Plc.
Description
Company DescriptionInforma
is a leading international events, intelligence and scholarly research group.
We're the specialist's specialist.
Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.
Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.
is Informa's sixth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations.
As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.
Job Description
The purpose of the role is to collect all monies owing to Informa within collections policies and procedures to ensure that collection targets are met and to also collect monies owing from customers who have exceeded credit limits or terms to minimize bad debts.
You must be able to maintain a caring, efficient, knowledgeable and effective interface with customers and colleagues at all times, resolve customer queries and collect payments within credit terms whilst maintaining and enhancing hard won customer relationships.
You must ensure that all company policies are adhered to and that specific duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.
The pay range for this position is $17-$20 / hour depending on experience.
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally.
Our benefits include:
Learning and development plan to assist with your career development
15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday
Competitive Benefits with 401k match
Paid parental leave
Work with a high quality of specialist products and service
Bright and friendly staff who are all "expert's experts" and additional training and development for helping you achieve your career aspiration
ESPP - become a shareholder
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements.
If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply.
You could be just what we need We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.
As such, Informa is proud to be an Equal Opportunity Employer.We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
See how Informa handles your personal data when you apply for a job here.This post will expire on 04/26/2024
#J-18808-Ljbffr