- You are passionate about the customer experience as you promptly, accurately, and thoroughly respond and follow up to customer requests via email requests, and inbound and outbound calls.
- You have the proven experience to quickly identify, analyze, and resolve customer issues related to agreement terms, potential upgrades, splits, rewrites, or possible account cancellations.
- Become an expert on our internal processes and guidelines with the goal of successfully addressing and retaining customers.
- Effectively manages pending cancellations or requests in accordance with StarCare best practices.
- Calculate and collect contract balance and fees while ensuring customer satisfaction and continued service with Star2Star.
- Successfully collaborate with internal teams on escalated customer issues.
- You are passionate and excel at providing a superior customer experience by utilizing professionalism, patience, and problem-solving skills.
- At least one year of experience working in a B2B customer service environment.
- Previous collections and negotiation experience are a must.
- Strong organization and attention to detail as you accurately track and communicate customer and collections issues.
- Strong Excel and Word Skills.
- Ability to multi-task effectively.
- Work independently in an efficient and professional manner.
- Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
- Matching 401K program
- Flexible PTO plan & Company Holidays
- Entrepreneurial work environment partnered with high-growth career opportunities
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Center Manager in Training
3 weeks ago
Select Physical Therapy Sarasota, FL, United StatesOverview: · Exciting Physical Therapist Opportunity in Sarasota, FL · Select Physical Therapy is currently interviewing Physical Therapist for a full time Center Manager in training opportunity. Are you a Physical Therapist with a minimum of two (2) year of experience working in ...
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Retail Sales Consultant
6 days ago
Spectraforce Technologies Sarasota, United StatesJob Title: Retail Sales Consultant · Duration: 5 Months · Location: 285 N. Cattlemen Road, Sarasota, Florida, United States, 34243 · Shift Schedule: Flexible to work 8-hour shifts Monday through Sunday from 8:00am to 10:00pm as per eastern zone (5 days and 40 hours per week) · No ...
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Cancellations Specialist
3 weeks ago
Sangoma Sarasota, United StatesCustomer Retention / Cancellations Specialist - Hybrid · We are currently looking for a Customer Retention Specialist to join our Sangoma team. Customer Retention specialists communicate with client customers, to develop and maintain relationships to increase loyalty and retain ...
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Customer Service Representative
2 weeks ago
5MP Business Group Sarasota, United StatesWe pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge. · We are now striving to attract and train the most capable a ...
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Associate Branch Manager
1 week ago
DUVAL LANDSCAPE LLC Sarasota, United StatesJoin Our Team as an Associate Branch Manager · Are you ready to lead, develop, and maintain strong business relationships with our valued customers while enjoying a dynamic and rewarding work environment? This is the perfect opportunity for you · Role Overview: · As an Associa ...
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Inside Sales/ Data Entry
2 weeks ago
Waste Pro Sarasota, United StatesSummary · SUMMARY OF Position: · The Inside Sales Representative provides for the short and long term growth of WP revenues through providing over the phone customer service and sales support. · ESSENTIAL JOB FUNCTIONS: · 1. Understands business needs and expectations of the cust ...
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PEO Client Pricing Specialist
1 week ago
Paychex Sarasota, United StatesOverview Under limited direction, analyzes and consults on complex business needs specific to client pricing concessions in the Paychex PEO. Works with key stakeholders to identify, document, and strategize these issues, identify key components, and propose solutions. Leverages o ...
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Customer Service Representative
4 weeks ago
RANR Management Sarasota, United StatesAt RANR, we base our success on our ability to identify consumer needs and adapt service strategies to assist them. Our clients are continuously improving the technology in their products, and it is up to us to listen to our local market and work together to provide the best comm ...
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Account Representative
1 week ago
Kimball Midwest Sarasota, United StatesDescription · We're Growing in Sarasota · We are looking for motivated, growth-minded individuals in the Sarasota, FL area who are interested in starting a career in sales. · Grow With Us · Kimball Midwest is a national distributor of maintenance, repair, and operation (MRO) prod ...
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Branch Manager
3 weeks ago
Duval Landscape Maintenance Sarasota, United StatesDuval Landscape Maintenance is on the lookout for an exceptional candidate to fill the role of Branch Manager at our Sarasota Branch. · As our Branch Manager, you'll take the helm in assigning, overseeing, and supervising all branch operations. Your journey will be filled with ex ...
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Associate Underwriter
3 weeks ago
FCCI Insurance Group Sarasota, United StatesFCCI Insurance Group is a trusted provider of comprehensive property & casualty coverage in 20 states. We are a successful and growing organization built on the strength of our guiding principles. Our mission, corporate philosophy and core values are all indicators of the manner ...
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Senior Commercial Lines Underwriter
1 week ago
FCCI Insurance Group Sarasota, United StatesFCCI is guided by our core values of Loyalty, Integrity, Vision, Excellence and Service. These are the principles and behaviors that guide how we support and trust one another, build our teams, cultivate leaders and create a company that feels like family. If these are your value ...
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Area Warranty Manager
1 week ago
Taylor Morrison Sarasota, United StatesWhat You'll Do · Provide effective management to both the field and office warranty team members, guaranteeing an exemplary customer experience · Direct and oversee the warranty team, including recruitment, development, and retention of team members · Manage post-sale interact ...
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Sales Associate, Equity Mining
1 week ago
AutoNation Sarasota, United StatesMercedes-Benz of Sarasota/Smart Center Sarasota Position Overview The Equity Mining Sales Associate is focused and specifically trained for driving incremental sales and acquiring additional inventory for their dealership by actively prospecting our current sales and service data ...
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Sales Associate, Equity Mining
1 week ago
AutoNation Sarasota, United StatesMercedes-Benz of Sarasota/Smart Center Sarasota Position OverviewThe Equity Mining Sales Associate is focused and specifically trained for driving incremental sales and acquiring additional inventory for their dealership by actively prospecting our current sales and service datab ...
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Accounting Assistant
3 weeks ago
The Amynta Group Sarasota, United StatesWe're thrilled that you are interested in joining us here at the Amynta Group · The Accounting Assitant is responsible for assististing senior management and clients on a range of general accounting functions which will include journal entries, bank reconciliations, month end cl ...
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Sales Associate, Equity Mining
1 week ago
AutoNation Sarasota, United StatesMercedes-Benz of Sarasota/Smart Center Sarasota · Position Overview · The Equity Mining Sales Associate is focused and specifically trained for driving incremental sales and acquiring additional inventory for their dealership by actively prospecting our current sales and servic ...
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Area Warranty Manager
6 days ago
Taylor Morrison Sarasota, United StatesJob Description Summary · As an Area Warranty Manager within our company, you will hold a vital role in effectively managing the Division's warranty team, fostering strong professional relationships with both team members and customers, and ensuring exceptional customer service ...
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Retail Sales Part Time
3 weeks ago
BJ's Wholesale Club Sarasota, United States Part timeJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their a ...
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Finance Manager Honda of Sarasota
2 days ago
Morgan Auto Group Sarasota, United StatesJob Details · Job Location · Honda of Sarasota - Sarasota, FL · Salary Range · $100, $250,000.00 Commission/year · Description · HONDA OF SARASOTA IS HIRING A FINANCE MANAGER · We are a high-volume powerhouse beautifully & centrally located to all major beaches, fishing, gol ...
Customer Retention - Sarasota, United States - Sangoma
Description
Customer Retention / Cancellations Specialist - HybridWe are currently looking for a Customer Retention Specialist to join our Sangoma team. Customer Retention specialists communicate with client customers, to develop and maintain relationships to increase loyalty and retain businesses and/or services and quickly devise solutions to problems. Excellent customer service skills and professionalism are a must for this position. This role is a hybrid work schedule with three days in our
Who is Sangoma?
Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access Controls, and Trunking. Our core purpose is to reshape the way productive people collaborate and cooperate and to make each of us more powerful and enabled in our working lives.
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