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    Key Client Relations Manager - Duluth, United States - Hollis Cobb Associates

    Hollis Cobb Associates
    Hollis Cobb Associates Duluth, United States

    3 weeks ago

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    Description

    Key Account Manager must manage the following; client relationship, meeting schedule, on-site visitation, and ensure that communications adhere to quality control guidelines.

    This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving client efficiencies, to increase service value.


    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Manage a portfolio of complex client relationships that span one or multiple lines of business
    • Full project life cycle ownership: successful project delivery will include implementation to deployment
    • Manage and support all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of operational objectives
    • Provide status reporting to leadership regarding project results and milestones, deliverables, dependencies, risks and issues
    • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and show a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices
    • Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
    • Understand interdependencies and limitations between technology, operations and business needs
    • Manage project scope and changes, and disseminate information to all involved parties
    • Act as an internal quality control check for the project and manage ongoing quality control development
    • Support formal/informal engagements to maintain business partnerships
    • Set and continually manage client expectations while delegating and managing deliverable with team and stakeholders
    • Delegate tasks and responsibilities to appropriate personnel
    • Develop and deliver progress reports, proposals, presentations to various audiences, including project team, management, and key stakeholders
    • Determine the frequency and content of status reports from the project team, analyze feedback, and make modifications
    • Identify and develop true relationship with client's project stakeholders, management, and executives
    • Deliver appropriate and effective executive level communication
    • Continue professional development in order to keep abreast of emerging technologies, methods and best practices
    • Extensive understanding of project workflows and program policies and procedures
    • Prove success in providing leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
    • Other duties as assigned
    KNOWLEDGE, SKILLS AND ABILITIES


    • Strong business and industry acumen
    • Demonstrated operational and process development skills
    • Working knowledge with internet and web based data collection and reporting
    • Ability to read and understand a variety of financial information presented in different formats from a variety of sources
    • Intermediate to advanced proficiency in MS Office (Excel, Access, PowerPoint, and Outlook)
    • Ability to use necessary tools to manipulate data to produce reports
    • Must be self-motivated and work independently
    • Ability to multi-task in a fast-paced environment
    • Excellent written and oral skills
    • Must be strong at problem solving, analytical, and have a high attention to detail
    • Presentations skills
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