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Atlanta

    Neighborhood Relations Manager - Atlanta, GA, United States - City of Atlanta

    City of Atlanta
    City of Atlanta Atlanta, GA, United States

    2 weeks ago

    Default job background
    Description

    Salary Range:
    $67,000 - $90,000 Position Overview
    The Ombudsman Specialist/Neighborhoods Relationship Manager provides specialized support to the Ombudsman of Neighborhoods and serves as a liaison.
    Key Roles

    Attends NPU and Neighborhood Association meetings
    Receives referrals for escalations and issues requiring Ombuds services
    Shuttles concerns to Ombudsman of Neighborhoods and Departments
    Partners with Ombudsman of Neighborhoods to shuttle diplomacy, develop solutions and paths to conciliation.
    Provide resource referrals and recommendations
    Serves as a confidential point of contact for the intake of concerns and inquiries.
    Spearheads dashboard and manages outgoing correspondence to NPU's and Neighborhood Associations
    Operates within the protocol, role, and function of an organizational Ombuds according to the practices of The International Ombudsman Association and US Ombudsman Association
    Knowledge, Skills & Abilities
    This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

    Knowledge of neighborhoods and communities in Atlanta.
    Knowledge of best practices for neutrals and organizational ombudsman protocols and procedures.
    Knowledge of national best practices for community engagement.
    Ability to manage complex projects and work with a team to achieve results.
    Strong verbal, written and presentation skills. Ability to work collaboratively to arrive at constructive solutions.
    Knowledge of marketing and communication software (i.e. Adobe Creative Suite).
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