Jobs
>
Customer Service Representative
>
Raleigh

    Customer Service Representative - Raleigh, United States - Verona Pharma

    Verona Pharma
    Verona Pharma Raleigh, United States

    5 days ago

    Default job background
    Description
    Customer Service Representative

    The Company:

    Our mission is to improve the health and quality of life for the millions of people affected by chronic respiratory diseases. We do this principally through the development of our first-in-class molecule, ensifentrine. Ensifentrine has the potential to provide relief for millions of patients suffering from a variety of respiratory conditions including chronic obstructive pulmonary disease (COPD), cystic fibrosis (CF), non-CF bronchiectasis and asthma. Our focus is driven by our desire to ensure that innovative and differentiated molecules can reach these patients.

    The experience of the Verona team, and its highly effective leadership allows us to challenge the status quo in drug development and commercialization. Verona provides a professional, diverse, and inclusive working environment where our employees thrive. We are driven to succeed by our desire to help those dealing with the chronic progressive nature of respiratory diseases. We offer you the opportunity to help create a new future for those people living with respiratory diseases.

    The Opportunity:

    Verona Pharma is currently recruiting a Customer Service Representative, to join our team, reporting to the Sr. Manager, Training. In this role, you will play a critical role in ensuring a positive interaction between external customers and members of our commercial team. The Customer Service Representative is responsible for handling incoming calls, coordinating inquiries with internal departments, directing customers to the appropriate personnel, and managing requests for information.

    To be successful in this role, you will possess an entrepreneurial and innovative spirit while working strategically and operationally in equal measure. You will also have a high level of integrity and demonstrated customer engagement skills that will support your cross-functional collaboration and teamwork across Verona.

    Remote working and flexibility are important parts of our culture at Verona. However, we are looking for candidates based in the Raleigh/Durham/Chapel Hill area as you will periodically be required to go into the Raleigh office for key meetings, training, and other activities as needed.

    We know our employees are our most valuable asset, and our culture conveys that. Trust, accountability, and efficiency are core values that drive our working environment. We have a unique opportunity to build a company that will bring a first-in-class medication to chronic respiratory disease patients with significant unmet needs. We also offer a competitive benefits package, including generous PTO, to support the health and happiness of our staff.

    Responsibilities:
    • Handle incoming calls from Healthcare Provider (HCP) offices and direct requests to appropriate Verona personnel.
    • Conduct outgoing calls to follow up on customer requests or questions.
    • Develop a strong understanding of Verona Pharma platforms and policies, as relevant to the role.
    • Consistently utilize Customer Relationship Management (CRM) software tools and virtual phone systems to document interactions with HCPs and their staff.
    • Leverage technology best practices, share technology solutions with others, and use communication technology to increase efficiency and productivity.
    • Communicate frequently with Sales, Market Access, and Medical Affairs personnel regarding incoming calls and status of requests.
    • Other duties as assigned.
    Requirements:
    • Bachelor's degree (or relevant customer service experience) required.
    • Excellent phone etiquette and active listening skills
    • Ability to assess customer needs and provide appropriate solutions.
    • Strong customer service skills, and the ability to handle difficult situations with professionalism.
    • Self-motivated, ambitious, polished, polite, and determined.
    • Strict compliance with Verona's commercial compliance policy, and all applicable federal and state laws and guidance relating to product promotion and information dissemination.
    An Equal Opportunity Employer

    Verona Pharma is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Verona Pharma are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
  • Golden Gate Group

    Customer Service Representative

    2 weeks ago

    Golden Gate Group Garner, AR, United States Freelance

    **Join our team in Garner, AR and support renowned partner companies in the telecommunications and energy industries with personal customer service. We offer everyone the opportunity to enter the sales field** · **We need your talent - Start your career in sales now** · Immediate ...

  • Circle K Stores, Inc.

    Customer Service Representative

    1 week ago

    Circle K Stores, Inc. Raleigh, United States

    Store : 3289 Avent Ferry Rd, Raleigh, North Carolina 27606 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challe Customer Service Representative, Cus ...

  • CORT Business Services Corporation

    Customer Service Representative

    1 week ago

    CORT Business Services Corporation Raleigh, United States

    CORT Furniture Rental is hiring immediately for a full-time Customer Service Representative in Raleigh, North Carolina. This is an onsite position that will report to the office each day. The Customer Service Representative provides customer service Customer Service Representativ ...

  • County of Wake North Carolina

    Customer Service Representative

    1 week ago

    County of Wake North Carolina Raleigh, United States

    Wake County Health and Human Services is seeking a shining star Customer Service rep with a friendly and positive attitude ready for a rewarding career in civil service We are currently seeking an energetic Customer Service Representative with a des Customer Service Representativ ...

  • AKC Reunite

    Customer Service Representatives

    5 days ago

    AKC Reunite Raleigh, United States

    Full Time & Part Time Call Center Representatives - Work from Home - Raleigh, NC (REQUIRED: Must live in NC, within 50 miles of the Raleigh office) · AKC Reuniteis seekingFull Time and Part Time Recovery Coordinators (Customer Service Representatives) to join our team. While hel ...

  • FYZICAL Therapy and Balance Centers

    Customer Service Representative

    1 week ago

    FYZICAL Therapy and Balance Centers Raleigh, United States

    If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Raleigh, NC, that is a perfect fit for youAs the first and last person our amazin ...

  • The Greer Group

    Customer Service Representative

    1 week ago

    The Greer Group Raleigh, United States

    The Greer Group is recruiting a Customer Service Representative for our client in Raleigh. This is a temporary position until July 5th Gathers critical information by phone and email to generate work orders. Assist with administrative duties of the Customer Service Representative ...

  • University Dental Associates

    Patient Service Representative

    5 days ago

    University Dental Associates Raleigh, United States

    Overview · Who is UDA? · University Dental Associates, better known as "UDA", is the answer to the question we all ask ourselves from time to time... "Where do I belong?". We are a practice that values positive energy, relationship building, and a true patient care focus. All th ...

  • InTown Suites

    Guest Services Representative

    5 days ago

    InTown Suites Raleigh, United States

    *Make a note of the home email address and the password that you use to complete your employment application. Should we contact you for this position, you must be able to receive emails at this home email address.* · Position Summary: · The Guest Services Representative will as ...

  • Turnaround Welding Services

    Customer Service Representative

    1 week ago

    Turnaround Welding Services Raleigh, United States

    ** Customer Service Representative** · **Job Category****:** Operations Services **Requisition Number****:** CUSTO12993 Showing 1 location **Job Details** · **Description** · **Newcomb and Company- Raleigh, NC** · Newcomb and Company is a wholly owned subsidiary of EMCOR Grou ...

  • Ncfbins

    Customer Service Representative

    1 week ago

    Ncfbins Raleigh, United States

    ** Come Work With Us** · At NC Farm Bureau, we operate with integrity, employ people who care, and offer benefits that grow with you. Come join the Farm Bureau family. · **Customer Service Representative** · Location Department Position Reports To Location: Raleigh, NC Departm ...

  • Frankel Staffing Partners

    Customer Service Representative

    1 week ago

    Frankel Staffing Partners Raleigh, United States

    Our client, a Raleigh-based provider of upscale products for the hospitality industry, has an immediate need for a bright and capable Customer Service Representative to join its Client Services team. · This company brings premium products to hotels, restaurants, caterers, etc. I ...

  • Pratt Industries

    Customer Service Representative

    1 week ago

    Pratt Industries Raleigh, United States

    Job Description · SUMMARY · Take and process customer orders and address all customer inquiries and complaints. · DUTIES AND RESPONSIBILITIES · Take customer orders either directly from customers or sales representatives. · Place orders on a timely basis for purchases of mate ...

  • Family Dollar

    customer service representative

    4 days ago

    Family Dollar Raleigh, United States

    Family Dollar ROCK QUARRY ROAD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash r ...

  • Family Dollar

    customer service representative

    5 days ago

    Family Dollar Raleigh, United States

    Family Dollar AMBER LANE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash registe ...

  • Frankel Staffing Partners

    Customer Service Representative

    6 days ago

    Frankel Staffing Partners Raleigh, United States

    Our client, a Raleigh-based provider of upscale products for the hospitality industry, has an immediate need for a bright and capable Customer Service Representative to join its Client Services team. · This company brings premium products to hotels, restaurants, caterers, etc. I ...

  • CCL Label

    Customer Service Representative

    1 week ago

    CCL Label Raleigh, United States

    ***Reporting Relationships*** · *Position Reports to:* Commercial Manager *Supervisory Responsibilities:* None · ***Basic Function/Summary*** · The Customer Service Representative is responsible for coordinating custom label orders. · ***Essential Functions include the follow ...

  • Ace Handyman Services

    Customer Service Representative

    2 weeks ago

    Ace Handyman Services Raleigh, United States

    Ace Handyman Services - JobID: [Customer Service Representative] As a Customer Service Representative at Ace Handyman Services, you'll: Be responsible for inbound and outbound customer sales/education; Provide customers with information and expert advice on the services, pricing, ...

  • Caliber Collision Centers

    Customer Service Representative

    1 week ago

    Caliber Collision Centers Raleigh, United States

    Service Center · Raleigh - Yonkers Rd · JOB SUMMARY · Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and ...

  • Highwoods Properties

    Customer Service Representative

    1 week ago

    Highwoods Properties Raleigh, United States

    ** Customer Service Representative** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO001448 Showing 1 location **Job Details** · **Description** · The Customer Service Representative is responsible for supporting inbound customer work order requests a ...