Jobs
>
Customer Service Representative
>
Raleigh

    Customer Service Representative - Raleigh, United States - Ncfbins

    Ncfbins
    Ncfbins Raleigh, United States

    1 week ago

    Default job background
    Description

    ** Come Work With Us**

    At NC Farm Bureau, we operate with integrity, employ people who care, and offer benefits that grow with you. Come join the Farm Bureau family.

    **Customer Service Representative**

    Location Department Position Reports To Location: Raleigh, NC Department: Operations Position Reports To: Customer Service Unit Supervisor ** General Definition**

    Responsible for verbal and written communications received from agents, insured, third parties and other departments.

    ** Special Training, Education, Knowledge, and Skills Required**

    Prefer four-year college degree, business school, or comparable work experience.

    Knowledge of company policy and procedures, including workflow for the Operations Department preferred.

    Present a professional and personable attitude.

    Analytical ability.

    Ability to handle a high call volume and to work well under pressure.

    Strong interpersonal and communication skills (both written and verbal).

    Experience in effective letter writing.

    Basic knowledge of Microsoft Word, Microsoft Excel and Microsoft Outlook preferred.

    Prior computer experience and/or knowledge of Policy Center, the policy management system (PMS) and the Pay/Rec billing system preferred.

    Basic knowledge of using pre-set queries to obtain information concerning receipt payments preferred.

    Travel when necessary.

    Completion of INS 21 preferred.

    ** Major Duties of Position**

    Correspond with agents, insured, and third parties on a daily basis, including responses to emails, premium breakdown requests, and complaints from the Department of Insurance and Better Business Bureau.

    Record work on the Customer Service database.

    Complete follow-up work on all problems received via telephone or written correspondence.

    Maintain Individual weekly desk count and production reports.

    Process credit card payments.

    Set up Manual Payment Schedules and Promissory Notes.

    Assist in the sorting and routing of incoming mail to the unit.

    Assist with NCJUA and Unidentified payment processing.

    Assist with filing Loss Notices through the Exceed System.

    Assist other home office personnel when the need occurs.

    Review and research information for Continuous Coverage Reviews and determine whether requests should be forwarded to management for final decision.

    Attain proficient knowledge of computer system applications, both PC and mainframe.

    Attend company meetings and statewide training sessions as requested by management.

    Perform other duties as deemed necessary or as developed and assigned by Customer Service Unit Supervisor, Operations Division Manager, or Senior Executive Operations.

    ** How to Apply**

    Send your resume and cover letter to our HR representative, Elizabeth Finez.

    ** Send by Mail**

    Attn: Elizabeth Finez North Carolina Farm Bureau Insurance Group P.O. Box 27427 Raleigh, NC

    ** Send by Email**

    Send your resume and cover letter to our HR representative, Elizabeth Finez.

    Email Us Email us:

    Farm Bureau is an equal employment opportunity employer, and it is the policy of Farm Bureau to maintain a working environment free of discrimination, intimidation, and harassment. This means that all employment decisions at Farm Bureau shall be based on merit, qualifications, and abilities without regard to race, color, creed, religion, sex, national origin, age, physical/mental disabilities, veteran status, or any other characteristic protected by state or federal law.

  • Golden Gate Group

    Customer Service Representative

    3 weeks ago

    Golden Gate Group Garner, AR, United States Freelance

    **Join our team in Garner, AR and support renowned partner companies in the telecommunications and energy industries with personal customer service. We offer everyone the opportunity to enter the sales field** · **We need your talent - Start your career in sales now** · Immediate ...

  • The Greer Group

    Customer Service Representative

    1 week ago

    The Greer Group Raleigh, United States

    The Greer Group is recruiting a Customer Service Representative for our client in Raleigh. This is a temporary position until July 5th Gathers critical information by phone and email to generate work orders. Assist with administrative duties of the Customer Service Representative ...

  • University Dental Associates

    Patient Service Representative

    1 week ago

    University Dental Associates Raleigh, United States

    Overview · Who is UDA? · University Dental Associates, better known as "UDA", is the answer to the question we all ask ourselves from time to time... "Where do I belong?". We are a practice that values positive energy, relationship building, and a true patient care focus. All th ...

  • Ace Handyman Services

    Customer Service Representative

    2 weeks ago

    Ace Handyman Services Raleigh, United States

    Ace Handyman Services - JobID: [Customer Service Representative] As a Customer Service Representative at Ace Handyman Services, you'll: Be responsible for inbound and outbound customer sales/education; Provide customers with information and expert advice on the services, pricing, ...

  • Circle K Stores, Inc.

    Customer Service Representative

    2 weeks ago

    Circle K Stores, Inc. Raleigh, United States

    Store : 3289 Avent Ferry Rd, Raleigh, North Carolina 27606 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challe Customer Service Representative, Cus ...

  • County of Wake North Carolina

    Customer Service Representative

    1 week ago

    County of Wake North Carolina Raleigh, United States

    Wake County Health and Human Services is seeking a shining star Customer Service rep with a friendly and positive attitude ready for a rewarding career in civil service We are currently seeking an energetic Customer Service Representative with a des Customer Service Representativ ...

  • CORT Business Services Corporation

    Customer Service Representative

    1 week ago

    CORT Business Services Corporation Raleigh, United States

    CORT Furniture Rental is hiring immediately for a full-time Customer Service Representative in Raleigh, North Carolina. This is an onsite position that will report to the office each day. The Customer Service Representative provides customer service Customer Service Representativ ...

  • Pratt Industries

    Customer Service Representative

    1 week ago

    Pratt Industries Raleigh, United States

    Job Description · SUMMARY · Take and process customer orders and address all customer inquiries and complaints. · DUTIES AND RESPONSIBILITIES · Take customer orders either directly from customers or sales representatives. · Place orders on a timely basis for purchases of mate ...

  • AKC Reunite

    Customer Service Representatives

    1 week ago

    AKC Reunite Raleigh, United States

    Full Time & Part Time Call Center Representatives - Work from Home - Raleigh, NC (REQUIRED: Must live in NC, within 50 miles of the Raleigh office) · AKC Reuniteis seekingFull Time and Part Time Recovery Coordinators (Customer Service Representatives) to join our team. While hel ...

  • InTown Suites

    Guest Services Representative

    1 week ago

    InTown Suites Raleigh, United States

    *Make a note of the home email address and the password that you use to complete your employment application. Should we contact you for this position, you must be able to receive emails at this home email address.* · Position Summary: · The Guest Services Representative will as ...

  • FYZICAL Therapy and Balance Centers

    Customer Service Representative

    1 week ago

    FYZICAL Therapy and Balance Centers Raleigh, United States

    If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Raleigh, NC, that is a perfect fit for youAs the first and last person our amazin ...

  • Frankel Staffing Partners

    Customer Service Representative

    1 week ago

    Frankel Staffing Partners Raleigh, United States

    Our client, a Raleigh-based provider of upscale products for the hospitality industry, has an immediate need for a bright and capable Customer Service Representative to join its Client Services team. · This company brings premium products to hotels, restaurants, caterers, etc. I ...

  • AlphaGraphics

    Customer Service Representative

    1 week ago

    AlphaGraphics Raleigh, United States

    Customer Service & Project Manager: · AlphaGraphics of Downtown Raleigh is not only the oldest commercial printing company in North Carolina but also a future-focused marketing solutions provider offering much more than traditional print collateral. We are a one-stop-shop for si ...

  • Progressive Service Company

    Customer Service Representative

    1 week ago

    Progressive Service Company Raleigh, United States

    Customer Service Representative **Job Number** · : If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressives call center team. Taking inbound calls, youll support and build trust with our customers by servicing their unique needs w ...

  • Turnaround Welding Services

    Customer Service Representative

    1 week ago

    Turnaround Welding Services Raleigh, United States

    ** Customer Service Representative** · **Job Category****:** Operations Services **Requisition Number****:** CUSTO12993 Showing 1 location **Job Details** · **Description** · **Newcomb and Company- Raleigh, NC** · Newcomb and Company is a wholly owned subsidiary of EMCOR Grou ...

  • Family Dollar

    customer service representative

    1 week ago

    Family Dollar Raleigh, United States

    Family Dollar ROCK QUARRY ROAD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash r ...

  • Family Dollar

    customer service representative

    1 week ago

    Family Dollar Raleigh, United States

    Family Dollar AMBER LANE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash registe ...

  • LHH Recruitment Solutions

    Customer Service Representative

    1 week ago

    LHH Recruitment Solutions Raleigh, United States

    Summary: · LHH Recruitment Solutions is seeking a motivated and detail-oriented Customer Service Representative to join the team of our client. In this role, you will play a crucial part in ensuring a seamless order processing experience for our customers. Your primary responsib ...

  • CCL Label

    Customer Service Representative

    1 week ago

    CCL Label Raleigh, United States

    ***Reporting Relationships*** · *Position Reports to:* Commercial Manager *Supervisory Responsibilities:* None · ***Basic Function/Summary*** · The Customer Service Representative is responsible for coordinating custom label orders. · ***Essential Functions include the follow ...

  • HomeTeam Pest Defense

    Customer Service Representative

    1 week ago

    HomeTeam Pest Defense Raleigh, United States

    ** Customer Service Representative** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO024200 Showing 1 location **Job Details** · **Description** · **At HomeTeam, we put people first.** · **We make sure HomeTeamers have the tools, support, and trainin ...