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    Customer Service Representative - Raleigh, United States - Frankel Staffing Partners

    Frankel Staffing Partners
    Frankel Staffing Partners Raleigh, United States

    1 week ago

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    Description

    Our client, a Raleigh-based provider of upscale products for the hospitality industry, has an immediate need for a bright and capable Customer Service Representative to join its Client Services team.

    This company brings premium products to hotels, restaurants, caterers, etc. It is a high-expectations community that operates at a very fast pace and with highly dynamic conditions. The Client Services team must respond accordingly. We seek a Customer Service Representative who can contribute broadly.

    Key Things to Note:

    • This role focuses on ensuring exceptional experiences for end users, dealers, and third-party sales representatives. We seek a responsive and attentive communicator with keen attention to detail and a commitment to excellence.
    • This CSR will take/process orders, address customer inquiries, research vendors, troubleshoot problems, maintain databases, etc. It is a high-energy, unpredictable setting and we seek candidates who thrive in similar environments.
    • This is a highly collaborative role that involves regular interaction with other CSR team members, clients, colleagues, and vendors. We seek candidates with excellent communication and relationship-buildingskills .
    • Company culture is entrepreneurial, professional, and client service-driven. Successful employees are hands-on, collaborative, and flexible. Right candidate will be a can-do team player who pitches in where needed.
    • Position will be on-site at Raleigh office (a hybrid schedule will be available after training).

    Selected responsibilities include:

    • Complete order entry/data entry as needed into ERP system and transmit to warehouse
    • Provide troubleshooting assistance for customer orders
    • Provide data and support to help the sales team
    • Answer phone calls daily and respond to voice messages
    • Review pending orders and specific customers requests to ensure excellent customer service
    • Provide product information, troubleshooting guidance, and assistance with orders or services
    • Respond to customer complaints and escalate complex issues to appropriate department
    • Document customer interactions and transactions accurately in the company's database

    Selected candidate will bring related degree and 2+ years of customer service experience in the hospitality, service industry or similar. Experience working directly with clients will be important.

    Other priorities include:

    • Excellent organizational skills, including ability to juggle multiple tasks
    • Professional communication skills (written and verbal)
    • Ability to problem-solve and make empowered decisions
    • Strong client service orientation

    Finally, we seek a candidate who will work exceedingly well in this dynamic and collaborative setting. A lot is happening, and the future is bright. We seek a contributor - an excited and committed team player who will thrive.

    This is a temp-to-hire opportunity and an immediate need.

    Please forward resume for prompt consideration. Local candidates only.

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