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    Senior Manager, Revenue Cycle - Dallas, United States - Surgical Notes

    Surgical Notes
    Surgical Notes Dallas, United States

    4 weeks ago

    Default job background
    Description
    Surgical Notes is hiring for a

    Senior Manager, Revenue Cycle

    to manage operations, clients, and teams for Revenue Cycle Management services. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly.

    Working as a part of the team to meet deadlines, but also being able to work independently is crucial to the success in this position.

    Our organization prides itself on being built upon a set of strong core values.

    We are looking for candidate who will actively exhibit these core values:
    Service Excellence, Transparency, Teamwork, Accountability, Hardwork, and Positive Attitude.


    External Title:
    Senior Manager, Revenue Cycle


    Internal Title:
    US RCM Senior Manager


    Reports to:
    VP, Revenue Cycle


    Responsibilities:
    Manage operations and clients with a large team

    Review and evaluate teammate productivity and quality to ensure goals and client metrics are met

    Participate in teammate performance reviews with the VP, Revenue Cycle

    Monitor and support teammates on a daily basis, and provide the VP, Revenue Cycle with daily metric updates

    Assist the senior level leadership and executives in monitoring staffing levels and ensure their team is staffed appropriately based on business needs

    Point of contact for clients with a high level of customer service by reaching out to clients by phone or email every two weeks looping them in on issues or accomplishments prior to month end review meetings

    Establish and maintain strong and positive customer relationships

    Provide feedback and ongoing training to teammates related to job functions

    Respond to client requests in a timely manner

    Direct work to the AR team members, ensure billing timelines are met, and manage payment posting trends and reconciliation

    Escalate issues to the VP, Revenue Cycle

    Identify client needs as well as provide feedback to clients on best practice workflow

    Complete, review, and provide feedback on the monthly client dashboards related to case volume, cash, issues or KPIs

    Manage directly reporting team members

    Manage month end reporting

    Manage client billing reconciliation

    Manage fee schedule updates, charge master increases, contract grids and client profiles

    Prepare and send client invoices

    Resolve the QA card by reviewing cases and providing feedback to the team members and correcting statuses.

    Conduct skip level reviews by setting up meetings with leads and AR staff and documenting feedback

    Monthly review of clients AR and worklist to ensure all process status codes are resolved timely, review high priority AR assignments, review status of critical metrics

    Other responsibilities as assigned


    Role Information:
    Full-Time

    Salaried

    Exempt

    Eligible for Benefits

    Remote:
    The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds.


    Job Requirements:

    Required Knowledge, Skills, Abilities, Education:
    High school diploma or equivalent

    5 years of revenue cycle management experience including appeals, payer contracts, and charge master knowledge

    Experience working in ASC

    Knowledge of industry standard financial metrics

    Knowledge of all major payers including Workers' Compensation and Auto

    Ability to read EOBs, post payments, refunds and adjustments

    Knowledge of RCM workflow

    Strong analytical skills and a high level of computer literacy with solid skills using Microsoft Excel

    Thorough understanding of accounts receivable, collections, billing, appeals and denials

    Ability to manage people, lead teammates and work with all levels of management

    Ability to effectively present information

    Ability to make decisions and work independently

    Thrive in a fast-paced work environment

    Navigate client and internal software, EHR, and billing software

    Adherence to HIPAA regulations

    Ability to work independently and as part of a team

    Strong attention to detail and speed while working within tight deadlines

    Exceptional ability to follow oral and written instructions

    A high degree of flexibility and professionalism

    Excellent organizational skills

    Outstanding communications skills; both verbal and written

    Preferred Knowledge, Skills, Abilities, Education

    Bachelor's degree in related field preferred

    Experience working in an Ancillary/Ambulatory Surgery Center (ASC)

    Strong Microsoft Office skills in Excel, Outlook, and Teams


    Physical Demands:
    Sitting and typing for an extended period of time

    Reading from a computer screen for an extended period of time

    Speaking and listening on a telephone

    Working independently

    Frequent use of a computer and other office equipment

    Work environment of a traditional fast-paced and deadline-oriented office


    Key Competencies:
    Leadership

    Initiative/Execution

    Collaboration

    Customer Service

    Organization

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