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    Customer Service Representative - Malvern, United States - Airmatic Inc

    Airmatic Inc
    Airmatic Inc Malvern, United States

    2 weeks ago

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    Description

    Customer Service Representative

    **Job Posting: Customer Service Representative**

    AIRMATIC, Malvern, PA, has an immediate opening for a Customer Service Representative (CSR). Our CSR will be responsible for working closely with fellow Associates to grow Company Sales with existing and new Customers. Our ideal Candidate is a sharp, self-aware individual that is technically inclined. Our new Associate will work in a fast-paced, well-appointed office with smart, friendly, hard-working coworkers who are driven to generate Customer loyalty by providing great service and support.

    **Responsibilities:**

    Prepare quotes, enter orders and follow through with on-time delivery

    Resolve product and service issues quickly and completely

    Respond rapidly to all email and voicemail messages

    Perform sourcing, cross-referencing and product data collection via Internet research

    Promptly answer Customers' and Account Managers' questions on products, pricing, and delivery

    Build and maintain rapport with Customers and Suppliers

    **Position Requirements:**

    Mechanical aptitude, ie, ability to understand and apply mechanical concepts and principles

    Highly motivated with focused ambition and drive

    Ability and work ethic to succeed as a professional Telephone Account Manager

    Excellent verbal, written, and listening skills

    Proficient in MS Office Suite

    Ability to type ? 50-wpm; CRM Software use mandatory

    Demonstrated track record of success including consistent goal achievement

    Ability to develop business relationships at the decision making level

    Strong social skills both verbal, and non-verbal gestures, body language and personal appearance

    Desire and ability to work in a company culture that only rewards sound judgment, honesty, passion, hard work, and success.

    **Appropriate Skills, Attributes, and Interests:**

    Consistently place high value on Customer and Supplier relationships

    Prioritize activities that are needed to meet the jobs responsibilities

    Ability to work for a Company that rewards sound initiative, judgement, taking responsibility, honesty and passion

    Define a plan of action and organize the needed steps to meet deadlines and achieve goals

    Successfully work with a wide range of people at varying levels in Customer and Supplier Organizations

    Continue toward goals in the face of stress and deadlines

    Value gathering and using information and knowledge

    A background in industrial / mechanical products

    Ability to memorize and utilize technical information

    Embrace a culture that values Cathedral Builders not Bricklayers

    AIRMATIC provides ongoing business skills training, product training, coaching and mentoring support to help elevate both our Associates and our Company.

    **Hours & Compensation:**

    Hours: 8:30 5:00 PM **OR** 9:00 5:30 PM; Monday thru Friday

    Salary: $45,000 (dependent on relevant experience and qualifications)

    Benefits: Comprehensive Package includes Medical, Dental, Vision, Life Insurance; Flex Benefits Plan; 401(k) Plan and Profit Sharing

    **AIRMATIC Hiring Process:**

    Qualified Applicants are invited to submit a resume (with a personalized cover letter is a plus). Qualified Candidates who meet key criteria and appear to be a good fit will be notified by email of our interest and will be prompted to complete an inventory of assessments including: Cognitive Ability, Critical Thinking, Motivation, and Typing Proficiency Tests. Success in these initial stages of the process move Candidates to a Telephone Interview by our Customer Service Director followed by an In-Person Interview by our Hiring Team. A screening service company is used to validate information provided.



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