Customer Service Representative - Glen Mills, United States - LaFrance Corp

Description

WHO WE ARE

LaFrance Corp is a worldwide leader in the manufacturing of three-dimensional corporate logos, branding solutions, image enhancement, and electronics plastic enclosures.

Our customer base consists of various global industry leaders in consumer and professional products; including but not limited to; sports equipment, audio, automotive, motorcycles, appliances, mobile devices and eyewear.

We support our customers in promoting their corporate image through innovative materials and designs for manufacturing solutions. LaFrance Corp is a privately owned business founded in 1946. Our corporate headquarters is located in Concordville, Delaware County, PA.

LaFrance Corp is a creative work community with a strong corporate culture and fundamental core values such as Family, Teamwork, Use of the Creative Process, Respect for our Roots, Love of Technical Challenges, Honest and Fair, and Home-Grown Management.

The Customer Service Role

The Customer Services Representative works with the Account Teams and the Customer to provide on-time manufacture and delivery of branding products.

Detailed responsibilities include:

• Communicates effectively with customers regarding status and details of orders
• Creates, edits, and acknowledges sales orders both manually and via electronic portals; Identify special requirements and communicate them to the Production planning team
• Creates, edits, and maintains customer and part specific master data including Customer billing and shipto information, customer part number cross references, customer pricing
• Capable of resolving customer issues through various communication channels
• Communicate and coordinate with internal team members to support excellent performance for our customers
• Maintain accurate records of customer interactions

Requirements:

• 5+ years of customer service experience in a manufacturing environment
• Associate's or Bachelor's Degree
• Excellent organizational and time management skills
• Strong written and verbal communication skills
• Advanced experience with Microsoft Excel, including pivot tables and lookup functions
• Detailoriented individual
• Must quickly learn and be comfortable navigating customer web portals
• Must be very professional and wellspoken over the phone
• Passion for learning and creating results
• Eager to be a major contributor to a championship team's success
• Love of challenges
• Respect for all employees as family members
• Commitment to support our Corporation in living our Core Values

Benefits include medical, dental, vision, life and disability insurance, tuition reimbursement, accrued paid time off, 401K Plan, and a fitness center on the premises.

Pay:
$ $26.44 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Onthejob training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Ability to Relocate:

• Glen Mills, PA 19342: Relocate before starting work (required)

Work Location:
Hybrid remote in Glen Mills, PA 19342