Customer Service Representative - King of Prussia, United States - London Financial

London Financial
London Financial
Verified Company
King of Prussia, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
As a
Customer Care Representative, you will be the first point of contact for our customers. Your primary responsibility will be to assist and support customers in a courteous and professional manner. You will play a crucial role in ensuring customer satisfaction and building positive relationships with our clientele.


Location:
King of Prussia, PA 100% On-Site


Pay:
$19-$21/hr


Key Responsibilities:


  • Respond to customer inquiries and provide information about products or services.
  • Handle and resolve customer complaints or concerns in a timely and effective manner.
  • Provide product knowledge and support as needed.
  • Maintain accurate and detailed customer records in the database.
  • Collaborate with other departments to address customer issues and improve overall customer experience.
  • Identify and escalate priority issues to the appropriate channels.
  • Stay uptodate on product knowledge and company policies.

Qualifications:


  • Excellent communication and interpersonal skills.
  • Strong problemsolving and decisionmaking abilities.
  • Patience and empathy in dealing with customer concerns.
  • Ability to multitask and prioritize in a fastpaced environment.
  • Basic computer skills and familiarity with customer service software.
  • Previous customer service experience is a plus.

Education and Experience:


  • High school diploma or equivalent.
  • Previous experience in customer service is preferred

Pay:
$ $21.00 per hour


Benefits:


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson

Ability to Relocate:

  • King of Prussia, PA: Relocate before starting work (required)

Work Location:
In person
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