- Assist end user and IT specialist requests by phone, email and web with first level technical support; working to resolve as many incidents at the Tier I level.
- Work with developers and other groups to resolve technical problems.
- Create, respond, and escalate tickets as necessary to the proper support groups.
- Provide timely responses to client and management requests.
- Follow set policies and procedures when assisting clients to ensure proper handling of requests.
- Contribute knowledge and updated information to maintain the Standard Operating Procedures and Training manuals for Tier I support.
- Assist in new hire training to ensure successful integration into the team.
- Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts when needed.
- Must have a high school diploma with 5 years of Helpdesk or Desktop Support Experience.
- Servicenow or similar ticketing experience.
- Experience with enterprise ticketing with Windows machines
- Phone Support troubleshooting experience supporting Microsoft office
- Must be a US Citizen
- Must have clean credit.
- Comfortable working sometime working on site 5 days a week between 8 9AM
- Experience with Audio visual troubleshooting null
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On-Site Telecom Technician
1 week ago
Beth Israel Lahey Health Boston, United StatesWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · Regular · Scheduled Hours: · 40 · Work Shift: · Day (United States of America) · Will be primarily based at BIDMC. May support other locations as ...
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On-Site AV Service Technician
5 days ago
AVI Systems Boston, United StatesAt AVI, we live and breathe technology. It's just part of our DNA. We're deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, healthcare, education and entertainment and we're currently se ...
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On-Site AV Service Technician
5 days ago
AVI Systems Boston, United StatesAt AVI, we live and breathe technology. Its just part of our DNA. Were deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, healthcare, education and entertainment and were currently seeki ...
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Desktop Support Technician- On Site
3 weeks ago
Insight Global Boston, United States-Assist end-user and IT specialist requests by phone, email and web with first-level technical support; working to resolve as many incidents at the Tier I level. · - Work with developers and other groups to resolve technical problems. · - Create, respond, and escalate tickets a ...
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Desktop Support Technician- On Site
2 weeks ago
Insight Global Boston, United States-Assist end-user and IT specialist requests by phone, email and web with first-level technical support; working to resolve as many incidents at the Tier I level. · - Work with developers and other groups to resolve technical problems. · - Create, respond, and escalate tickets as ...
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On-Site Audio-Visual Service Technician
1 week ago
Diversified Boston, United StatesAt Diversified, we don't just follow tech trends - we set them · by · leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – wheth ...
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Travel Surgical Technologist
2 weeks ago
Aureus Medical Group - Nursing Boston, MA, United StatesAureus Medical Group - Nursing is seeking a travel Surgical Technologist for a travel job in Boston, Massachusetts. · Job Description & Requirements · Specialty: Surgical Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 15 weeks · 36 hours per ...
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Supervisor, Clinical Anesthesia Technician
1 week ago
Massachusetts General Hospital Boston, United StatesMassachusetts General Hospital (MGH) is looking for an experienced anesthesia technician to join the team as the Clinical Anesthesia Technician Supervisor. This position will oversee our anesthesia team on the Boston main campus and the hour for this position is Monday to Friday ...
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Supervisor, Clinical Anesthesia Technician
3 weeks ago
Massachusetts General Hospital Boston, United StatesGeneral Responsibilities: · 1. Oversee the day-to-day clinical activities for Anesthesia technicians in all anesthetizing locations at the MGH main campus including off-site, Lunder, and Legacy locations. · 2. Manage the daily deployment schedule and adjust assignments as necessa ...
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Technician, Dietetic Research
1 week ago
Massachusetts General Hospital Boston, United StatesUnder the direct supervision of the Metabolism & Nutrition Research Director/Manager and within hospital and departmental guidelines, the Research Diet Technician (RDT) performs a broad range of responsibilities to support research studies on the Translational & Clinical Research ...
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Certified Ophthalmic Assistant
1 week ago
Partners Healthcare System Boston, United StatesUnder the direct supervision of the Chief Ophthalmic Technician and Service/Site Manager assists in the processing of patients by performing ophthalmic technical support services. Current JCAHPO certification as a Certified Ophthalmic Assistant in good standing PLUS at least one ...
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New Millenium Consulting Boston, United StatesUrgently looking for Help Desk Support Technician for our client based in Boston, MA. · Title: Help Desk Support Technician · Duration: 6-12 months · Location: Boston, MA · Hourly: $25 - $30 per hour · Must Have: · Should have at least 5 years of experience with the following: · ...
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Lead Orthopedic Technician Rehab services
1 week ago
Brigham and Women's Hospital Boston, United StatesLEAD ORTHOPEDIC TECHNICIAN / FULL TIME 40 HOURS / DAYS / REHAB SERVICES/ BOSTON MAIN CAMPUS · This position is responsible for the day-to-day operations of the Orthopedic Technician Services provided by Brigham and Women's Hospital at onsite and offsite locations. This position w ...
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Licensed HVAC Technician
1 week ago
Cushman & Wakefield Inc Boston, United StatesJob Title · Licensed HVAC Technician · Job Description Summary · The HVAC Technician will participate in the preventive, predictive and corrective maintenance as well as the installation and inspection of HVAC systems and associated processes. Additionally, the HVAC technician ov ...
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Field Service Technician
3 weeks ago
Job Juncture Boston, United StatesJob Description · Job Title: Field Service Technician · Location: Boston, Massachusetts · Salary: $65-75K plus bonus · Job Summary of the Field Service Technician: We are looking for a Field Service Technician who is self-directed, at ease dealing directly with the customer, ca ...
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Telecom Field Technician
1 week ago
TRC Companies Boston, United StatesAbout Us: · Groundbreaker. Game changer. Pioneer. · TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to ...
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Field Service Technician
3 weeks ago
Hemmersbach Boston, United StatesRole: · Hemmersbach is seeking a highly motivated and customer-oriented Field Technician to join our team. As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner. ...
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Certified Ophthalmic Assistant
1 week ago
Mass Eye and Ear Boston, United StatesUnder the direct supervision of the Chief Ophthalmic Technician and Service/Site Manager assists in the processing of patients by performing ophthalmic technical support services. Current JCAHPO certification as a Certified Ophthalmic Assistant in good standing PLUS at least one ...
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Field Service Technician
6 days ago
Akkodis Boston, United StatesAkkodis is seeking a Field Service Technician for a client located in Boston, MA. Candidate must have a background in Electric Power Systems, Electrical Troubleshooting, and ability to read diagrams and schematics. · Pay/Salary Range: $35 an hour – 40 an hour · startup, commissi ...
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Personal Computer Technician
3 weeks ago
Apex Systems Boston, United StatesApex Systems combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country. · Apex has an opportunity for several PC Technician roles. For applicants who are interested in the PC Technician Opportunity; please send a Word resume to Jacob ...
Desktop Support Technician- On Site - Boston, United States - Insight Global
Description
Job Description
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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Skills and Requirements
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to