Desktop Support Technician- On Site - Boston, United States - Insight Global

Insight Global Boston, United States

3 weeks ago

Description

Assist end user and IT specialist requests by phone, email and web with first level technical support; working to resolve as many incidents at the Tier I level.
Work with developers and other groups to resolve technical problems.
Create, respond, and escalate tickets as necessary to the proper support groups. Each ticket must have troubleshooting documentation that explains the problem, the troubleshooting steps taken on the problem and the status or resolution to the problem.
Provide timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis.
Follow set policies and procedures when assisting clients to ensure proper handling of requests.
Contribute knowledge and updated information to maintain the Standard Operating Procedures and Training manuals for Tier I support.
Assist in new hire training to ensure successful integration into the team.
Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts when needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
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Required Skills & Experience

Must have a high school diploma with 5 years of Helpdesk or Desktop Support Experience. (LCAT based on position)
Servicenow or similar ticketing experience.
Experience with enterprise ticketing with Windows machines
Phone Support troubleshooting experience supporting Microsoft office
Must be a US Citizen
Must have clean credit. No collections, late payments, bankruptcies,
Comfortable working sometime working on site 5 days a week between 89AM

Nice to Have Skills & Experience

Experience with Audio visual troubleshooting

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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