- Assist end user and IT specialist requests by phone, email and web with first level technical support; working to resolve as many incidents at the Tier I level.
- Work with developers and other groups to resolve technical problems.
- Create, respond, and escalate tickets as necessary to the proper support groups. Each ticket must have troubleshooting documentation that explains the problem, the troubleshooting steps taken on the problem and the status or resolution to the problem.
- Provide timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis.
- Follow set policies and procedures when assisting clients to ensure proper handling of requests.
- Contribute knowledge and updated information to maintain the Standard Operating Procedures and Training manuals for Tier I support.
- Assist in new hire training to ensure successful integration into the team.
- Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts when needed.
- Must have a high school diploma with 5 years of Helpdesk or Desktop Support Experience. (LCAT based on position)
- Servicenow or similar ticketing experience.
- Experience with enterprise ticketing with Windows machines
- Phone Support troubleshooting experience supporting Microsoft office
- Must be a US Citizen
- Must have clean credit. No collections, late payments, bankruptcies,
- Comfortable working sometime working on site 5 days a week between 89AM
- Experience with Audio visual troubleshooting
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On-Site Telecom Technician
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On-Site AV Service Technician
1 hour ago
AVI Systems Boston, United StatesAt AVI, we live and breathe technology. It's just part of our DNA. We're deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, healthcare, education and entertainment and we're currently se ...
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On-Site AV Service Technician
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Desktop Support Technician- On Site
2 weeks ago
Insight Global Boston, United StatesJob Description · -Assist end-user and IT specialist requests by phone, email and web with first-level technical support; working to resolve as many incidents at the Tier I level. · -Work with developers and other groups to resolve technical problems. · -Create, respond, and esca ...
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Desktop Support Technician- On Site
1 week ago
Insight Global Boston, United States-Assist end-user and IT specialist requests by phone, email and web with first-level technical support; working to resolve as many incidents at the Tier I level. · - Work with developers and other groups to resolve technical problems. · - Create, respond, and escalate tickets as ...
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On-Site Audio-Visual Service Technician
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Travel Surgical Technologist
2 weeks ago
Aureus Medical Group - Nursing Boston, MA, United StatesAureus Medical Group - Nursing is seeking a travel Surgical Technologist for a travel job in Boston, Massachusetts. · Job Description & Requirements · Specialty: Surgical Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 15 weeks · 36 hours per ...
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Supervisor, Clinical Anesthesia Technician
5 days ago
Massachusetts General Hospital Boston, United StatesMassachusetts General Hospital (MGH) is looking for an experienced anesthesia technician to join the team as the Clinical Anesthesia Technician Supervisor. This position will oversee our anesthesia team on the Boston main campus and the hour for this position is Monday to Friday ...
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Supervisor, Clinical Anesthesia Technician
2 weeks ago
Massachusetts General Hospital Boston, United StatesGeneral Responsibilities: · 1. Oversee the day-to-day clinical activities for Anesthesia technicians in all anesthetizing locations at the MGH main campus including off-site, Lunder, and Legacy locations. · 2. Manage the daily deployment schedule and adjust assignments as necessa ...
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Technician, Dietetic Research
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Massachusetts General Hospital Boston, United StatesUnder the direct supervision of the Metabolism & Nutrition Research Director/Manager and within hospital and departmental guidelines, the Research Diet Technician (RDT) performs a broad range of responsibilities to support research studies on the Translational & Clinical Research ...
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Certified Ophthalmic Assistant
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Lead Orthopedic Technician Rehab services
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Licensed HVAC Technician
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Field Service Technician
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Field Service Technician
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Telecom Field Technician
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Certified Ophthalmic Assistant
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Personal Computer Technician
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Summer Calibration Services Technician
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controls Engineer
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Desktop Support Technician- On Site - Boston, United States - Insight Global
Description
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:.
Required Skills & Experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
