Personal Computer Technician - Boston, United States - Apex Systems

Apex Systems Boston, United States

3 weeks ago

Technology / Internet

Description

Apex Systems combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country.

Apex has an opportunity for several PC Technician roles. For applicants who are interested in the PC Technician Opportunity; please send a Word resume to Jacob Nagy Technical Recruiter, at

Position: PC Technician

Location: Boston, MA (On-site)

Rate: $25/hr

Position Description:

Our client is hiring a new PC Technician to join their team. This role will work closely with other technicians to help set up workstations and assist with implementing Epic for legacy accounts. Candidates are expected to be highly organized, communicative, and have experience in a similar effort.

Responsibilities:

Provides second level support for all workstation problems within established timeframes.
Analyzes and resolves user problems and concerns associated with workstation hardware and/or software, conferring with other Information Technology teams and/or the management on difficult or complex problems that cannot be resolved within established service levels.
Configures, installs, modifies, and relocates desktop devices coordinating with other technical support teams to ensure user satisfaction and device operability. The scope of work can be a single device or a large-scale project involving many devices.
Provides workstation technical support to the Information Technology organization regarding all desktop hardware and software including assisting with 3rd party vendor application installations.
Researches and recommends technology solutions both individually and as a team member.
Assists users with backup and recovery procedures to ensure full system recovery.
Completes all necessary documentation including creating and updating inventory records, hardware problem records, user documentation, licensing data, and status reports according to department standards and procedures.
Coordinates, schedules, and reports on daily activities and specific desktop implementation/upgrade activities
Upholds corporate policy guidelines and recommends new and improved guidelines to ensure compatibility and to improve service to user community.
Maintains technical expertise in desktop support technology.
Maintains a positive working relationship with all Clinic departments to optimize working relationships and communication.
Identifies and initiates resolutions to problems and concerns associated with office and workgroup automation to the user's satisfaction.
Monitors the performance levels of all end-user devices and peripherals and advises management on technical issues and trends.
Consults with management on specific matters requiring clarification, interpretation, or exception to standard policies and procedures as well as identifying trends in desktop support requirements.
Perform other duties as required/assigned

Qualifications:

3+ years of experience as a desktop technician
Experience in customer service and being hands-on
Experience installing printing applications

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or
Seniority Level
Entry level
Industry
IT Services and IT Consulting
Employment Type
Contract
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