Computer Support Technician - Boston, United States - Eliassen Group

Eliassen Group Boston, United States

3 weeks ago

Non-profit / Volunteering

Description

This role involves handling and maintaining all client-owned computer equipment, including data center, desktops, public kiosks, and peripherals. Responsibilities encompass repairing, maintaining, and troubleshooting computer systems and peripherals, as well as supporting staff with hardware, software, and network connectivity issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Troubleshoot, resolve problems, and repair PC, Mac, and telephone hardware and software (35%)
Image, configure, deploy, and uninstall computers and software for end users
Aid in resolving network connectivity issues (10%)
Assist with individual or departmental moves of computer equipment (10%)
Maintain inventory for rapid response and assist with end-of-life procedures (decommissioning) (10%)
Troubleshoot and repair network printers and faxes (10%)
Troubleshoot, resolve, and repair Church-owned computer peripheral equipment (10%)
Document and update information via request tracking system, email, or in-person communication (5%)

JOB REQUIREMENTS

Education/Experience

Associate's degree and 5-7 years of systems experience required

Knowledge/Skills

Ability to work in a fast-paced, client service-oriented environment, self-motivated, with good communication skills

Technology Skills

Microsoft Office (Word, Excel, Powerpoint) skills required. Comp TIA A+ certification, Dell, Apple, and Hewlett Packard certifications necessary. Advanced PC and Server troubleshooting skills essential. Knowledge of computer operating systems and networking technologies required.

Consideration will be given to skills, experience, and other compensable factors in determining pay rate.

Job ID: 384766

About Eliassen Group:

Eliassen Group is a leading strategic consulting company offering business and IT services to clients aiming for exceptional outcomes. With over 30 years of experience, the company focuses on professional services, talent solutions, and life sciences. Eliassen Group is committed to making a positive impact on employees, clients, consultants, and communities.

Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, veteran status, or disability status.

Referral Program: Eligible for a $1,000 referral check

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