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    Customer Success Manager - Charleston, United States - Solera, Inc.

    Solera, Inc.
    Solera, Inc. Charleston, United States

    1 week ago

    Default job background
    Description
    Customer Success Manager - WV,KY,Northern TN
    The Role

    The Customer Success Manager is responsible for on-site and remote product training, building relationships as a trusted advisor with decision makers, and improve adoption of the use and best practices of our products.

    What You'll Do
    Perform on-site and/or remote product consultation and training
    Develop and cultivate customer relationships with key decision makers
    Resolve simple to moderately complex tasks related to all products in our product suite
    Consult on process best practices especially around revenue driving functionality for a dealership that will result in strong usage and customer retention
    Obtain buy-in from dealership's key leadership on new process and technology
    Communicate proactively with dealership's key leadership on case resolution
    Proactive engagements to move the dealer forward- not support case related
    Maintain regular cadence of communication with customers
    Upsell whitespace opportunities
    Execute on-site leadership business review and consultation
    Provide feedback to internal teams on dealer needs based on consultation and review
    Be a source of knowledge on product specific items for the company
    Take lead on at-risk customers and work directly with Renewal Team when necessary
    Work independently with minimal supervision
    And other duties as assigned
    What You'll Bring
    Bachelor's degree or equivalent work experience
    3+ years of experience working directly with customer accounts
    1+ years of experience with one or more SaaS product
    Proficient in Microsoft Office Suite
    Experience training and presenting both to groups and one-on-one
    Demonstrated communication skills
    Demonstrated ability to communicate effectively over the phone
    Demonstrated high level of personal accountability


    PREFERRED SKILLS AND EXPERIENCE
    Bachelor's degree in Business Management, Administration or other related degree
    Experience in the automotive industry
    Experience teaching or training
    About Us

    Solera is the global leader in vehicle lifecycle management

    software-as-a-service,

    data, and services.

    Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others.

    Solera empowers its customers to succeed in the digital age by providing them with a "one-stop shop" solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins.

    Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit

    .

    #J-18808-Ljbffr
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