Support Specialist - Henrico, United States - Henrico County Virginia

Henrico County Virginia Henrico, United States

1 week ago

Description

General Statement of Duties

As a member of the Data Systems Support team, this role provides data analysis and system support expertise for Oracle Human Resources Management System (HRMS) modules and Human Resource department processes; serves as a primary liaison between County IT staff and HR for department specific and division initiatives; routinely utilizes own subject matter expertise of department operations, processes, and technologies; identifies operational challenges, bottlenecks, redundancies, etc. and identifies technology solutions to maximize the departments operations process and staff's productivity.

This is a full-time, 12 month position (8 hours per day) available on June 10, 2024. Minimum salary $72,875.75 or based on promotion policy for internal candidates.

Essential Duties

Maintain a comprehensive up-to-date working knowledge and understanding of data systems used by HCPS HR in support of department operations and proactively seek to streamline business processes by working collaboratively with Subject Matter Experts (SME), IT staff, and other technology-centric resources.
Gather functional and business requirements from non-technical users and stakeholders, then translate those requirements into functional-technical specifications for County IT or other technical personnel.
Appropriately refer and collaborate on issues with supervisor, team members, and/or appropriate IT department staff.
Use advanced knowledge, skills and abilities based on systems super-user developed subject matter expertise to resolve complex technical issues and implement solutions with minimal guidance.
Create and maintain accurate documentation, paper and electronic records to include operating procedures and detailed project information, records and reports for assigned projects.
Use advanced super-user functional-technical expertise and serve as the "go-to" person for solving unusual and complex issues.
Serve, lead, and handle routine and special projects of various levels of scope and complexity independently, from planning to closing, keeping manager appropriately informed, may include cross-functional and inter-departmental project teams as needed.
May serve as a supervisor to assigned staff.
Coordinate the "big picture" impact assessments of technology on department's operational needs, including workflows and data needs, and technology's ability to enhance processes and meet the department's, end-users' and all other stakeholders' needs without negative impact/consequence.
Generate ad-hoc reports as required for organizational needs.
Serve as help-desk resource in responding to users' Oracle questions concerning software
Perform other duties as assigned.

Minimum Qualifications

• Possession of a bachelor's degree or equivalent combination of education, training, and experience.

• Strong computer skills with ability to proficiently use computer and typical business software and applications such as Microsoft Office 365 applications, SharePoint, and Adobe.

• Ability to express ideas clearly and concisely, orally and in writing.

• Ability to multitask and effectively manage competing priorities.

• Ability to work independently and recognize when to elevate issues for guidance or resolution.

• Basic to intermediate SQL querying skills

• Consistently demonstrates excellent data management, research, and organizational skills with excellent attention to details.

• Personal accountability, including teamwork and establishing and maintaining positive relationships.

• Excellent analytical skills and a passion for problem-solving.

• A proactive attitude and a desire to make a positive impact.

Additional Information

• Ability to acquire and demonstrate an in-depth knowledge of the department's operations and processes.

• Demonstrated ability to understand organizational policies, business practices, and procedures and incorporate in the development and production of work

• Excellent computer data and project management skills sufficient to manage assigned project and related resources to completion; SME level knowledge and understanding of the department's operations, processes and the array of technologies and peripherals integral to the department's operations.

• Advanced troubleshooting and diagnostic skills.

• Advanced working knowledge of assigned module or functionality of enterprise system,

• Consistently demonstrates sound critical thinking skills and sound judgement in making viable recommendations and decisions.

• Ability to work under pressure.

• Excellent customer service skills with the demonstrated ability to interact patiently, respectfully, and with tact and courtesy with all end-users presenting with varying levels of understanding and needs to appropriately address requests, needs, and issues including the ability to synthesize data provided by end users.

How To Apply

To be considered for the listed vacancy, you must submit an online application. Resume and transcripts can be mailed, faxed, or hand-delivered to:

Henrico County Public Schools

Department of Human Resources

P. O. Box 23120

3820 Nine Mile Road

Henrico, VA 23223

Fax:

The School Board of Henrico County is committed to nondiscrimination with regard to sex (including pregnancy), gender, race, color, national origin, disability, religion, ancestry, age, marital status, genetic information, or any other characteristic protected by law (except where such is a bona fide occupational qualification), in employment or in its programs and activities.

Minimum Salary

Maximum Salary

Currency USD

Main Organization Public Schools

Public Schools

Employment Status Permanent Fulltime

Permanent Full-time

Amount of Travel

Work At Home

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