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Haverhill

    Director of Operations - North Charleston, United States - Lowcountry Food Bank

    Lowcountry Food Bank
    Lowcountry Food Bank North Charleston, United States

    2 weeks ago

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    Description

    Job Type

    Full-time

    Description

    About Us:

    At Lowcountry Food Bank, we believe in serving our neighbors and ensuring no one goes hungry. We are committed to fostering diversity, equity, and inclusion while maintaining the highest standards of service and professionalism. If you're passionate about making a difference and ready to contribute your skills to a dynamic team, we invite you to join us

    • 12 Paid Holidays
    • Paid Time Off
    • 401k Retirement Plan
    • Health Insurance (Medical, vision, and Dental)
    • Short and Long-Term Disability
    • Employee Assistance Program (EAP)
    • Basic Life Insurance
    Key Responsibilities:

    Reporting to the Chief Operating Officer, the Director of Operations is responsible for overseeing all warehouse operations, including scheduling systems, shipping and receiving, loading dock activity, delivery and transportation, food storage, the food reclamation process, shopping floor, and opening and closing procedures.

    The Director of Operations will manage the warehouse staff; implement and maintain standards of performance for receiving and handling of delivery orders, picking orders, and shipping product. The Director of Operations is responsible for maintaining a structured receipting and distribution process along with providing excellent customer service to food pantry partners (agencies) and food donors; developing and implementing a strategy for improving key performance indicators including but not limited to damages, incident rates, overtime, pick rates, and accuracy. It is the responsibility of the Director of Operations to ensure inventory is distributed in a safe, timely, and efficient manner to identified distribution partners; establish and maintain workflow processes as necessary to meet poundage delivery goals as well as performance standards. The successful candidate will collaborate with the COO, Director of Inventory (??), Director of Facilities and Director of Compliance to ensure OSHA, Fire Department, USDA, DOT, Feeding America and AIB compliance requirements are met as well as all Federal, State and Local codes; and serve as a member of the safety team.

    Requirements

    Required Education, Skills, Knowledge and Experience:

    1. Bachelor's degree and extensive (more than 10 years), relevant work experience in non-profit programs, food service distribution, and/or food processing plant experience a major plus.

    2. Strong quantitative, analysis, customer service, project management, organizational, time-management, and budgeting skills.

    3. Problem solver - ability to respond proactively to identifying and solving issues.

    4. Proven leadership and management skills including building effective teams, delegation with authority and accountability, strategic management, conflict management, coaching/mentoring

    5. Proficiency with MS Office software and web-based software programs

    6. Ability to collaborate with staff, volunteers, donors, agencies, vendors, and members of the local community

    7. Ability to communicate effectively through different channels with people of diverse backgrounds and socio-economic levels

    8. Ability to understand and interpret reporting and compliance requirements of various programs

    9. Valid driver's license and reliable transportation a must

    Physical Demands:

    1. Work is performed in an open office environment at a computer screen for extended periods

    2. Ability to stand, sit and walk for extended periods of time

    3. Ability to lift, move and boxes or bags up to 60 pounds

    Additional Requirements
    1. Some travel during the business day is required in the Lowcountry Food Bank's service area
    2. Expected to attend occasional special events that may occur in the evenings or on weekends
    Salary Description

    72000
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