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Harker Heights

    Referral Program Coordinator - Harker Heights, United States - Ardent Health

    Ardent Health
    Ardent Health Harker Heights, United States

    5 days ago

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    Description
    Overview

    Join our team as a day shift, full-time, Administration Referral Coordinator in Harker Heights, TX.

    Fulfilling your purpose begins here:

    People First, Always. Here's how we take care of our people:
    • Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.
    Your team is bigger than your department:
    • Seton Medical Center Harker Heights is an 83-bed acute care hospital offering services such as Cardiology, Emergency Services and a Level IV Trauma Designated ER, General Surgery, Orthopedic Surgery, Total Joint Replacement, Gastroenterology, Diagnostic Services and more.
    • We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
    Responsibilities
    • Sorts, alphabetizes and files all paperwork relating to patient's charts
    • Demonstrates effective communication skills appropriate to a professional atmosphere
    • Assists the team by greeting customers in a friendly and expedient manner and providing the information or service requested
    • Provides back-up to team by answering high volume phone calls
    • Answers telephone professionally with cheerful enthusiasm and identifies self and ensures caller receives resolution to inquiry
    • Refers/schedules patients needing appointments with specialist or for various testing
    • Obtains pre-certifications or authorizations as needed
    • Prioritizes patient charts needing referrals via triage method
    • Ensures patient's insurance requirements are met before scheduling
    • Maintains sensitive and confidential information appropriately
    • Faxes records as needed to specialists
    • Assists nursing staff with level of priority/urgency in patient care
    • Continually seeks ways to improve processes and add value to department
    • Performs related assignments as required and assigned
    • Assist with any special projects, as needed
    • Maintains and increases a personal working knowledge of Clinic policies
    • Experience in retrieving authorizations and working referrals
    Qualifications

    Job Requirements:
    • High School Diploma or GED
    • Previous customer service experience in a retail, business, or office setting delivering exceptional customer service
    • Strong grasp of medical terminology
    • Well versed in HIPAA laws and keep patient documentation and information confidential
    Preferred Job Requirements
    • One (1) year of medical office reception experience
    • One (1) year of experience working with EPIC
    • One (1) year of experience with Authorizations or Referrals


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