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Harker Heights

    Referral Program Coordinator - Harker Heights, United States - Seton Medical Center Harker Heights

    Seton Medical Center Harker Heights
    Seton Medical Center Harker Heights Harker Heights, United States

    3 weeks ago

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    Description
    Overview

    Join our team as a day shift, full-time, Administration Referral Coordinator in Harker Heights, TX.

    Fulfilling your purpose begins here:
    People First, Always.

    Here's how we take care of our people:


    Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.


    Your team is bigger than your department:

    Seton Medical Center Harker Heights is an 83-bed acute care hospital offering services such as Cardiology, Emergency Services and a Level IV Trauma Designated ER, General Surgery, Orthopedic Surgery, Total Joint Replacement, Gastroenterology, Diagnostic Services and more.

    We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.

    Responsibilities

    Sorts, alphabetizes and files all paperwork relating to patient's charts
    Demonstrates effective communication skills appropriate to a professional atmosphere
    Assists the team by greeting customers in a friendly and expedient manner and providing the information or service requested
    Provides back-up to team by answering high volume phone calls
    Answers telephone professionally with cheerful enthusiasm and identifies self and ensures caller receives resolution to inquiry
    Refers/schedules patients needing appointments with specialist or for various testing
    Obtains pre-certifications or authorizations as needed
    Prioritizes patient charts needing referrals via triage method
    Ensures patient's insurance requirements are met before scheduling
    Maintains sensitive and confidential information appropriately
    Faxes records as needed to specialists
    Assists nursing staff with level of priority/urgency in patient care
    Continually seeks ways to improve processes and add value to department
    Performs related assignments as required and assigned
    Assist with any special projects, as needed
    Maintains and increases a personal working knowledge of Clinic policies
    Experience in retrieving authorizations and working referrals

    Qualifications


    Job Requirements:
    High School Diploma or GED
    Previous customer service experience in a retail, business, or office setting delivering exceptional customer service
    Strong grasp of medical terminology
    Well versed in HIPAA laws and keep patient documentation and information confidential
    Preferred Job Requirements
    One (1) year of medical office reception experience
    One (1) year of experience working with EPIC
    One (1) year of experience with Authorizations or Referrals

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