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    Office Manager - Grand Rapids, United States - Metro Health

    Metro Health
    Metro Health Grand Rapids, United States

    3 weeks ago

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    Description
    Metro Health (now the University of Michigan Health-West) is looking for an Office Manager - Neurosciences * Days - 40hrs/week


    In coordination with the site Medical Director, the Office Manager is accountable for the assessment, planning, implementation, budgeting and evaluation of practice site activities to ensure efficient and effective operations.

    The Office Manager oversees the daily administration of the office operations including staffing, payroll, billing, collections, medical records, patient scheduling and other general office activities to ensure the best patient care experience for every patient and their significant others.

    The Office Manager III oversees a complex large or multiple physician practice site(s) in support of 10 or more providers.


    Requirements:
    Bachelor's Degree in healthcare administration, business administration, nursing or closely related field. Master's degree preferred.
    Five (5) years of experience working in a physician practice and/or healthcare setting.
    Three (3) years of management experience.
    Must possess technical and professional skills required for medical office management.
    Good organizational skills and ability to complete projects in an efficient and timely manner.
    Functional knowledge and experience with team dynamics and processes.
    Working knowledge of medical billing procedure and diagnostic codes.
    Working knowledge of computers and Practice Management information systems.
    Ability to work independently, meet deadlines and maintain regular attendance. Good oral and written communications skills. Ability to manage multiple requests and projects simultaneously. Ability to establish effective business relationships with customers.
    Good analytical and problem solving skills.
    Professional, business-like appearance and demeanor.


    Essential Functions and Responsibilities:
    Manages the daily administration of the practice site to ensure effective and efficient operations. Works closely with site Medical Director on all operational issues and escalates issues as appropriate.


    Manages support staff schedules and alternates as required to ensure adequate coverage to meet the operational need for the practice.

    May be required to perform support staff functions in the absence of designated staff. Works closely with the site Medial Director on provider scheduling to meet practice and patient needs. Ensures patient scheduling is aligned with provider coverage and adjusts appointments to meet the needs of the patient.


    Monitors and approves the bi-weekly payroll including scheduling, tracking, coordinating, and approval of time off for site support staff and providers.

    Interviews, hires, mentors and evaluates practice site support staff. Places emphasis on staff growth, education and development. Encourage a sense of cooperation and team work among all site team members.

    Oversees new hire training and orientation and assists with planning continuing education and in-service activities for site staff in conjunction with the Director of Practice Operations.

    Disciplines and discharges when necessary.

    Acts as a resource for support staff to research and resolve sensitive patient issues.

    Follows established standards, documents events and coordinates with other department to ensure patient issues are resolved in a timely manner with compassion and professionalism.


    In conjunction with Site Medical Director, Finance Manager, and Director of Practice Operations, reviews, implements and monitors the practice site budget.

    Evaluates, orders and maintains practice inventory to ensure operational overhead is within budget limits.

    Participates in quality assurance initiatives and follows established safety standards to ensure the site maintains a clean and safe environm
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