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    Lead Systems Operations Process Engineer - Raleigh, United States - Wells Fargo

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    Description


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    locations

    CHANDLER, AZ

    RALEIGH, NC

    CHARLOTTE, NC

    WESTLAKE, TX

    CONCORD, CA

    time type

    Full time

    posted on

    Posted Yesterday

    job requisition id

    R


    Responsible for conceptualizing and advancing the creation and cohesion of new tools, processes, models, and technologies to optimize IT service management processes, ensuring efficiency, and implementing improvements toward operational excellence.

    Success in this role will require process engineering expertise, technical competency, analytical and critical thinking, and communication skills, along with the ability to drive to results.


    In this role, you will:
    Conduct thorough analysis of existing ITSM processes to identify inefficiencies and areas for improvement
    Develop and implement strategies to optimize production processes, improve operational reliability, and enhance overall efficiency
    Collaborate with cross-functional teams to gather data, conduct experiments, and implement solutions that align with organizational goals.
    Design and implement process improvements, including the use of new technologies, methodologies, and algorithms
    Monitor and evaluate process performance metrics and KPIs to ensure continuous improvement and compliance with industry ITSM standards
    Support production teams through RCA analysis and implementation of correctional actions
    Stay updated on industry trends, emerging technologies, and best practices to drive innovation for preventing, detecting, and responding to factors affecting system availability
    Develop and maintain documentation for designs, processes, models, procedures, and guidelines
    Train and mentor team members on process optimization and improvement methodologies

    Required Qualifications:
    5+ years of Systems Engineering, Systems Analysis, Technology Architecture, Process Engineering, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, and education

    Desired Qualifications:
    Experience writing pseudocode and prototyping solutions in an enterprise environment
    Demonstrable experience with Business Process Design, Process Modelling, Service modelling & current & target operating models in the IT department
    Proficient in AI/ML modelling and algorithms with a command of clustering, regression, and classification use cases
    Familiar with statistical analysis, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
    Exposure to process modelling techniques and standard notations like BPMN, UML, EPC, etc
    Hands on experience with modelling tools
    Should be well versed with process improvement techniques like Lean, Six Sigma etc
    Experience with Risk Identification Techniques like root cause analysis will be an added advantage
    Strong communication & collaboration skills to drive meetings with numerous stakeholders to achieve outcomes

    Job Expectations:
    Looking for process engineers with relevant experience on driving process improvements, process re-engineering using BPM and business modelling methodology
    The ideal candidate should have exposure using clean slate approach to understand current state of the business and process, create future states by identifying opportunities to improve business processes, risks and control gaps
    The role will require collaboration with multiple stakeholders to create high level and decomposed states of the processes, process attributes like metrics, KPI's, KRI's etc
    Use process engineering hat to suggest process changes, improvements, and measures to mitigate risk and control gaps
    Pay Range
    $96, $206,100.00

    Benefits
    Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial

    future. Visit

    Benefits - Wells Fargo Careers

    for an overview of the following benefit plans and programs offered to employees.
    401(k) Plan
    Paid Time Off
    Parental Leave
    Critical Caregiving Leave
    Discounts and Savings
    Health Benefits
    Commuter Benefits
    Tuition Reimbursement
    Scholarships for dependent children
    Adoption Reimbursement

    Posting End Date:
    9 Apr 2024

    Job posting may come down early due to volume of applicants.
    We Value Diversity

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

    They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

    There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Applicants with Disabilities
    To request a medical accommodation during the application or interview process, visit

    Disability Inclusion at Wells Fargo

    .
    Drug and Alcohol Policy
    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy

    to learn more.
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