Director of Operations - Miami, United States - Reef

Reef Miami, United States

3 weeks ago

Description

Job Description

Job DescriptionSalary:

Who You Will Work For
REEF's mission is to connect the world to your block.
Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

What you will do
The Director of Operations will be responsible for leading all operations and providing overall planning, direction, and execution in each assigned group of locations. They will hustle, execute, problem-solve and lead a growing business in their region. They will be responsible for all operations and the success of the REEF business and business partners in their market.

● Leadership – Own your PL, as well as metrics for safety, quality, customer, cost and people. Lead a team of Area Leaders and/or Production Chefs, while ensuring a rewarding, and inclusive work culture.

● Maintain operational excellence in all markets that are assigned through systematic review tools executed through periodical visits to the markets and their kitchens.

● Work closely with Ulysses operators to ensure KPI's are being followed and the operations are consistently aligned with REEF operational standards.

● Evaluate production kitchens to evaluate operational feasibility along with equipment/infrastructure additions and cost associated with these additions.

● Model our core values as key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, Ulysses partners, and consumers.

● Coach employees and Ulysses partners by creating a shared understanding about what needs to be achieved and how it is to be achieved. Reward and recognize employees.

● Identify and engage top talent and develop team members to their fullest potential within the organization. Plan and lead team management meetings.

● Ensure safety and sanitation standards in all operations.

● Operational excellence – Ensure day-to-day operations follow established standards, safety protocols and uphold standard work practices, quality controls, and deliver on business aspirations.

● Be willing to get your hands dirty and do what it takes to get the business partnership deployed and operating, including spending a significant amount of your time in the field.

● Ensure consistent application of operating standards and processes (Operational Excellence) with focus on efficiencies and labor productivity standards.

● Understand end to end supply chain processes and systems; ensure only authorized suppliers are used.

● Growth – Drive growth capability through operational excellence in daily work driven to a determined maximum capacity.
● Work closely with the Head of North America to build and execute an expansion plan for your markets, while maintaining the high quality in existing operations.

● Financial Performance – Manage the group of assigned locations operating budgets, including equipment, supplies, maintenance and labor. Oversee and deliver on company financial targets.

● Ensure adoption of all processes and systems. Understand performance metrics, data, order fulfillment and trends; educate teams on key inputs to improve performance metrics.

● Hiring – Lead in-market recruiting efforts with support from central teams to ensure all roles are filled and future needs are forecasted. Oversee hiring, onboarding and training of all employees. Be liaison for third party staffing companies when applicable.

● Compliance – Ensure Gateways and Ulysses partners maintain a safe and healthy and productive environment for employees and consumers. Oversee compliance with all applicable policies, rules and regulations, including but not limited to those relating tosafety, health, contracted parking and labor.

● Partnerships – Coordinate with REEF Corporate teams to support third-party partnerships in your city, including establishing and maintaining effective customer and Ulysses partner support and retention activities. Partners can serve as an extension of our service agreement and should be held to the same performance standards.

● Other duties as assigned and modified at manager's discretion.

Who You Are:
● Experience scaling a consumer-service, food production and logistics business and ability to manage and meet key KPIs, with new or early stage startup launch experience preferred
● Ability to independently ensure achievement of goals are translated into actionable plans
● Problem-solving and hustling mindset, ready to crack any challenge that comes your way
● Unparalleled business judgement and critical thinking skills with the ability to use data to quickly establish highest value priorities and develop a plan to pursue them
● Experience working closely and communicating effectively with your operational team or partners in an ever-changing, rapid growth environment with tight deadlines
● Clear and concise communicator with the ability to focus the teams efforts on the highest priorities
● Demonstrated success leading distributed teams

What we are looking for:
● BA/BS degree in Business, Operations Management, Supply Chain, or a related field
● 5+ years of hands-on management experience, preferably in logistics or order fulfillment
● Experience scaling a consumer-service business and experience managing a P&L, with new or early stage tech startup, launch experience preferred
● Ability to independently translate goals into actionable plans, without prompting
● Unparalleled business judgement and critical thinking skills with the ability to use data to quickly establish highest value priorities and develop a plan to close gaps

What We'll Provide
● Medical
● Dental
● Vision
● Life and Disability
● 401K
● Paid Time Off (PTO)

REEF Technology is an equal opportunity employer, and we value diversity at our company.
REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender
identity, gender expression, sexual orientation, age, marital status, veteran status, or disability
status. REEF complies with all applicable equal employment opportunity legislation in each
jurisdiction in which it operates.

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Director of Operations - Miami, United States - Reef

Description

Job Description